Candice D. Johnson

361-***-****

xgp4jf@r.postjobfree.com

OBJECTIVE: To advance my career development and growth by continually pursing challenging opportunities using my customer service skills and training experience.

SUMMARY OF EXPERIENCE

Employers

04/11- Harris County Toll Road Authority

10/11 Customer Service Representative

Providing Customer Service to EZ Tag customers regarding EZ Tag

Accounts, Violations, Payments, Activations, changes to account

Information, process and maintain paperwork and records. Research and

Resolve customers issues related to EZ Tags and explain how the product

Is used and how the EZ Tag can be very useful for their convenience to

use tolls around Texas.

08/09- ACS

01/11 Customer Service Representative

Provide customer service to callers regarding service, billing, features,

Activations, and/or changes to account information, complete, process

And maintain paperwork and records. Research and resolve customers

Issues related to product function or the replacement of defective parts,

Along with selling and upgrading devices, rate plans and services.

02/09- Wells Fargo

07/09 Teller

Greets customers/prospects in the lobby and on the phone. Provide excellent customer service. Process transactions within established policies, cash handling. Maintain, supply and sale of banking items.

12/07- STARTEK

01/09 Customer Service Representative

Provide customer service to callers regarding service, billing, features, activations, and /or changes to account information complete, process, and maintain paperwork and records. Research and resolve customers issues related to product function or the replacement of defective parts.

08/05 - SPHERION

11/07 Customer Service Representative

Provide customer service to callers concerning lost/stolen cellular phones to suspend and activate wireless service and ordering new handsets.

11/03- TARGET

10/04 Cashier

Responded quickly to customer needs, questions or issues and rang up transactions in a timely matter.

JOB RELATED SKILLS

Working knowledge of Windows XP; Microsoft Excel, Microsoft Word, Microsoft Outlook, Microsoft Office and Microsoft Access. Type 55 words per minute, 10 key.

Experience with multi line telephone systems and various other types of office equipment.

EDUCATION

Memorial High School

1121 Sam Houston Dr.

Victoria, TX

05/2005- Completed

Houston Community College

Houston, TX

08/2011-Present

Studying Bachelors Degree in Nursing and Business Administration

REFERENCES

Nadia King Teacher 361-***-****

Rebecca Labani Health Specialist 361-***-****

Leslie Peralez Insurance Agent 361-***-****

Contact this candidate