Customer Service Front Desk
Resume:
CYNTHIA GYEABOUR
Toronto, Ont M9N 1Y8
T: 647-***-**** E: *******.*@****.**
Objectives: Seeking a position where by my skills and my experience can be utilized in your company
PROFILE
Over 6+ years combined work experience in customer service and warehouse operations
Formal training in customer relations in a hospitality environment and Certified in
Service Excellent
Reception, financial transaction, record keeping, merchandising, assessment, research,
Telephone, sales, data entry, shipping/receiving, inventory, scheduling, logistical, report
Writing and presentation skills
Knowledge of Travel Accounting and Business Practices
Fluent in Twi and sound knowledge of Microsoft Office programs
EDUCATION
Travel and Tourism Diploma Humber College 2009
Health and Safety Certificate Westview CSS 2002
WORK EXPERIENCE
Housekeeping Room Attendant Crowne Plaza Hotel Jan 2011
•Cleaned assigned guest rooms according to the Hotel's standards
•Replaced towels and cleaned the bathroom
•Organized and stock cleaning cart and organize linen closets on floors assigned
Front Desk (Night Audit) Burtwood Hotel March 2009
•Balanced cash and complete balance sheets
•Provided general information about points of interest in the area
•Investigated and resolve complaints and claims
Front Desk Agent Soho Metropolitan Hotel July 2008
•Assigned rooms and issued room keys or cards to guest
•Provided information about services available in the hotel and in the community
•Verified customers' credit and establish how the customer will pay for the accommodation
VOLUNTEER EXPERIENCE
•Student supervisor H.J Alexander 2003
•Patients Relations worker West Park Health Care Centre 2002
References Available Upon Request
Contact this candidate