Project Manager

Chris Rodriguez

***** ****** *****

Houston, Tx *7084

Telephone: 832-***-****

Email: ******@*****.***

OBJECTIVE Seeking an opportunity to add value by contributing my experience and knowledge while seeking avenues to grow professionally.

EXPERIENCE

10/11-2/12 Hewlett-Packard Corporation, Internal Project/Program Manager VI

• Program Implementation Regional lead responsible for reporting overall progress on HP EMEA Accounts.

• Provide Implementation work instructions, guidance, remove roadblocks, owner of the list of accounts being reported out to Global leadership.

• Define, communicate and deploy a standard Configuration Management solution for use across ITO and with their clients.

• Establish data standards and initiate data governance across ITO to improve data quality related to configuration items.

• Improve the use of existing processes and tools to ensure data quality.

11/07- 8/08 Hewlett-Packard Corporation, Business and Operations Consultant

• Ability to create and maintain a proper reporting structure for Customer Relations operations.

• Ensure that all data is available to report out to the internal partners, this to include the Customer Relations Scorecard.

• Provided monthly analysis on product replacement issues along with financials cost breakdown by product line.

• Work in partnership with management to document improvement actions of missed Service Level Agreements.

• Ensure effective methods and tools are available to Customer Relations Agents to meet targets.

• Facilitated Green Belt projects to reduce the number of customer complaints relative to trending by identifying areas for improvement to include practice, process and product.

11/05- 11/07 Hewlett-Packard Corporation, Individual Contributor (Located in Costa Rica)

• Supervised a team of 35 employees responsible for customer complaints resolution, inventory control, shipping, receiving and logistics operations.

• Worked on a team to establish a Quality Management System which contributed to the achievement of ISO 9001 certification.

• Overseen an order processing team in Latin America (Costa Rica) responsible for international shipping, order fulfillment, product returns and quality control.

• Led cross functional process improvement initiatives to improve the customer’s end to end experience.

11/02- 10/05 Hewlett-Packard Corporation, Production Planner

• Actively participated in the development of new processes to ensure specific planning strategies to support procurement, planning business objectives.

• Facilitated the communication of a clean forecast signal to the supply base.

• Managed the weekly demand supply matching process that resulted in an executable finished good commitment.

• Measured forecasting accuracy and recommended forecasting process improvements.

1/00- 10/02 Hewlett-Packard Corporation, Hardware Support

• Responsible for computer hardware support, maintenance and troubleshooting.

• PC network connectivity, computer installs and end user application support.

• Support activities assigned by the help desk, 2nd and 3rd level support.

• Perform software and hardware installations involving microcomputers configured for desktop, portable and server operations.

• Detect, diagnose and resolve hardware failures.

• Provide technical support for customer service agents within HP Customer Relations.

• Support to plan and execute LAN and WAN management activity.

0/96- 12-99 Hewlett-Packard Corporation, Inventory Control Manager

• Assist in managing and supervising central warehouse operations, including traffic management and distribution.

• Inventory Control Manager of four manufacturing warehouses.

• Prepare weekly, monthly, quarterly and annual inventory reports.

• Contract, coordinate and schedule freight operations.

10/92- 10/96 US ARMY, Special Forces Radio Operator, Paratrooper

EDUCATION

Pursuing Bachelors Degree in Business Administration

University of Phoenix-Online

TRAINING

MS Office Word, Excel, Access, Power Point, Outlook, Sharepoint, Six Sigma Methodology, WFM, SAP, Vista

MANMAN, Oracle, PeopleSoft, MSF, Brio, MS Project, Primavera/P6,SQL, Greenbelt

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