Dranae Elliott

*** **** **** **********, ** *****

724-***-****

Objective

To obtain a challenging position where I may utilize my experience, yet advance according to my skills.

Education

1990-1993 CCBC Professional Pilot Program/Liberal Arts

2005- 2006 CCCC Practical Nursing

Computer Skills

• Proficient with Microsoft Office products: Word, PowerPoint, Excel, and Outlook

• Peachtree Accounting software

• Personnel Data Management software such as J.J. Keller

• Internet applications

Employment History

1994-Present De Bac Acre Stables Darlington, PA

Owner

• Breeder, Trainer, Owner of AQHA, APHA, and Thoroughbred horses.

• Farm and Business Management: breeding and training of equines, daily repairs and farm maintenance, and bookkeeping

2011 Clearwater Homes, LLC Evans City, PA

Logistics Coordinator

• Logistical Planning of Company assets and Drivers

• Responsible for being knowledgeable of pertinent FMCSA and DOT regulations; Ensure company compliance with FMCSA and DOT regulations, including driver log hours of service, drug and alcohol testing, fitness for duty, compliance files, and required permits, etc.

• Created and maintained all driver, OTR equipment and drug testing files, with compliance to all DOT regulations

• Processed background check, previous employment verification and driving record of applicants, Interview new applicant, scheduled and verified completion and results of pre-employment DOT drug screening prior to start date.

• Prepared new hire material, follow up of all new hire documentation to fulfill the specifications of the federal DOT regulations along with the requirements of the company

• Dispatching, follow up, communication to drivers to ensure service commitments are met. Deviations are communicated to all parties (internal and external), schedules are updated and dispatch information is proactively communicated to minimize down time.

• Coordinate service and repair of all equipment with personnel to meet or exceed DOT requirements and minimize down time due to mechanical failure

• Obtain permits for oversized loads servicing the oil and gas well industry; Provide detailed directions and instructions to properly route drivers

• Created and processed invoices in timely manner using QuickBooks Pro

• Managed calendar by organizing, coordinating and making arrangements for meetings. Handling travel arrangements including making airline/hotel reservations and arranging ground transportation

• Audited drivers logs for D.O.T hours of service compliance

2007-2011 J.P. Graham Transport, Inc. Fallston, PA

Safety Compliance Coordinator

• Created and maintained 167 permanent drivers(o/o) and 50 trip-lease drivers qualification files, OTR equipment and drug and alcohol files, with compliance to all D.O.T. regulations and company policies

• Responsible for being knowledgeable of pertinent FMCSA and DOT regulations; Ensure company compliance with FMCSA and DOT regulations, including driver log hours of service, drug and alcohol testing, fitness for duty, compliance files, required permits, etc.

• Preformed complex administrative support to the Safety Director; routine filing, photocopying, schedule appointments, screen phone calls, make follow up calls, create professional correspondence, and perform word processing and spreadsheet assignments as necessary

• Processed background check, previous employment verification and driving record of applicants, schedule and verify completion and results of pre-employment DOT drug screening prior to start date

• Prepared new hire material/sign on packages, follow up of all new hire documentation to fulfill the specifications of the federal DOT regulations along with the requirements of the company

• Took action on employees that test positive for drug and alcohol violations, per DOT regulations and company policy including termination of driver

• Overseeing vehicle accident investigations, record keeping and claim issues. Interacting with all insurance agencies through the conclusion of the process

• Prepared periodic compliance reports on drivers and OTR equipment

• Data entry of driver miles for annual IFTA tax returns

• Maintained supplies inventory, placed and expedited orders for supplies and verify receipts of supplies to our 20 terminals

Accounts Receivable

• Conducted credit checks on all customers; Create and maintain customer profile and data base

• Managed accounts receivable, decreased DSO, improving aged receivables and reducing write off opportunities

• Established and maintained positive working relationship with customers, resolve AR issues with customers, by initiating appropriate calls and letters, Ensuring timely receipts of payments in order to increase revenue and accounts receivable

• Followed collection processes and procedures and recommended accounts to be suspended to minimize risk of revenue loss

• Ensured payments are applied properly to customers’ accounts and posted daily

• Prepared statements and other supporting documentation as necessary to generate prompt customer payment

2006-2007 National Real Estate Information Services Pittsburgh, PA

Country Wide Mortgage Division-Closing Coordinator

• Primary responsible for the coordination of all aspects involved with finalizing the loan closing process. Communicated with client, borrower, internal staff and outside agencies to facilitate all closing issues in a timely manner such as closing dates, location, documentation and funds due at the closing with borrowers

• Closing coordinator responsible for two Country Wide divisions; NCA Full Spectrum closing more than 3000 mortgage loans monthly and NCA Arizona, closing on average of 75 mortgage loans monthly

• Maintained clear oral and written communication with internal and external customers

• Provided excellent and timely customer service by proactively informing customers of the status of their loan closing, answering questions, and referring advanced questions to the appropriate staff member

• Handled all official company correspondence efficiently

• Answered an average of 200 customer calls daily through the call center queue as well as email correspondence

• Responsible for preparation and delivery of notary pre-close information packets

2006 Beaver Meadows Assisted Living Beaver, PA

Resident Aid

• Assisted nursing staff with patient care for up to 50 patients per section, including bathing, changing and other daily activities which patient could no longer perform without assistance

• Administered patient routine and PRN medication in accordance to their physicians orders

• Monitored and documented the patients status in medical charts and 24 hour daily report

• Maintained confidentiality of patient information

• Communicated with members of the health care team and patient using oral and written means

• Interacted with various departments regarding patient care

2004-2005 Preston Dodge, Chrysler, Jeep and Nissan Beaver Falls, PA

Certified Nissan Sales Consultant

• New and used vehicle sales

• Product demonstration, pricing strategies, negotiation, and need assessment

• Responsible for prospecting, maintaining, and ensuring satisfaction of customer owner base

• Phone-up certification through Stuker and Associates Inc

• Automotive lease training provided by Better Way Inc

2001-2004 PSA Airlines, US Airways Express Dayton, OH

Flight Attendant: D0328, CRJ200, CRJ700 Certified

• Solely responsible for providing superior customer service to passengers by performing or assisting in the performance of all safety, passenger service and cabin preparation duties

• Provided passengers with safety information to ensure onboard safety-compliance with federal regulations and company policies

• Provided leadership, direction and assistance during an emergency, including aircraft evacuation, administering first aid to ill and incapacitated passengers and other unusual incidents (severe weather, delayed flights, bomb threats)

• Functioned independently without supervision and observation, performed all duties in accordance with established FFA & Company guidelines, procedures, and performance standards

Summary of Qualifications

• Excellent Customer Service skills with wide experience in coordinating with customers to resolve their problem

• Experience in performing a variety of administrative and staff support duties for multiple departments

• Exceptional problem resolution skills

• Strong organizational and analytical skills

• Remarkable interpersonal skills, office etiquette, and phone manners

• Keen ability to multitask a variety of challenges and responsibilities

• Extremely productive in high volume, high stress environment

• Thrive in both independent and collaborative work environments

• Innovative, Self-starter, quick learner with ability to easily grasp, and put into application new ideas, concepts, methods and technologies

Contact this candidate