Senior IT, Telecom, and IT Operations Executive

Professional Summary

Senior IT, Telecom, and Operations Executive that has served as CIO, VP IT, Director PMO, Sr PM, Sr. Developer, Sr. BA and Sr Systems Analyst in the telecom, logistics, financial services, and construction industries. An educated, ambitious and detail-oriented leader offering 25+ years of domestic & international experience whose qualifications span C-Level IT Leadership, S/W Development & SDLC, Application Maintenance & Support, Product Planning and Roadmaps, Change Management, Configuration Management, BA, PM, Telecom, Networking, DR, Strategic & Capacity Planning, Security, Procurement, Budgets & P&L, Vendor Negotiations (MSA, SLA, 5-9's, SOW, etc), Start-Ups, D/W, pre- / post- sales support, and more. Experienced driving & working with cross-functional teams in multiple countries (150+ members). Experienced engaging and addressing customers, stakeholders, board members, venture capitalists, company staff, company leadership, clergy, and government representatives.

Career Chronology and Highlights

Wallenius Wilhelmsen Logistics – Savannah, GA

10/2008 – Present

Manager Financial Systems & Business Intelligence, Manager Financial Transaction Services

Brought in as an executive-level manager. Worked with BI teams by creating ETL in to and from financial systems, datawarehousing, and financial institutions, Oracle databases, etc. Provide support for financial systems and reporting Data Warehouses. Participate and provide support during internal and external audits. Developed and maintained KPI’s that were reviewed weekly with the Finance team. Responsible for managing general accounting, AP, AR, and GL transactions. Manage transaction services teams in Woodcliff Lake, NJ, Savannah, GA, and El Salvador. Act as liaison between the teams, IT, and senior management. Prepare key customer account analyses. Ensure documentation of policies and procedures; update instructional documents as needed. Continuously monitor controls and recommend improvements and/or changes. Use my extensive IT background to help drive the automation / simplification of processes and integration of existing systems / applications. Reported directly to Corporate Controller and CFO. Managed a staff of 15+ in the US and El Salvador. Used Visual Basic, SQL, D/W, COGNOS, ETL, EDI, CODA Financials, JDE, Great Plains, Visio, MS Office Suite, Windows, Oracle, CRM (SAGA), SharePoint.

Titlemax – Savannah, GA

04/2007 – 08/2008

Director, Product Management Office, Proxy CIO

Brought in as executive-level manager to create and direct the company’s Product Management Office. Managed integration of existing home-grown software packages into Great Plains, POS, Real Estate and Construction. Also, responsible for managing the S/W development, support, and helpdesk for the company’s applications through out-sourced vendors. Served as CIO. Defined IT strategy, governance, direction, budgets, and full P&L. Managed staff of six employees including Program Mangers, Project Managers, Business Analysts, and clerical personnel. Also responsible for vendor selection, contracts, MSA, SLA, SOW, 5-9's, S/W development, deployment, support, D/R, Active Directory, D/W, and support of acquired solutions for Time and Attendance, Scheduling, Workforce Management, Real Estate, Construction, Payroll, Store-level Task Management, Customer Incident Tracking, Company Intranet, and Internet. Company has 1,800+ staff with 600+ stores in 9 states. Used Visual Basic, SQL, D/W, SOX, COGNOS, ETL, EDI, CODA Financials, JDE, Great Plains, Visio, MS Office Suite, Windows, Oracle, CRM (Kronos, Accruent) SharePoint, E-Commerce (Loan App).

Verisign – VTS Savannah, GA (formerly H.O. Systems)

01/2007 – 04/2007

Sr. Developer (Temporary)

Responsible for analyzing and resolving billing-related software issues using data modeling, business analysis and mapping, data and process auditing, and application development / support techniques. Re-engineered the CCH taxation module to simplify deployment, support, and enhancement while reducing company risk and liability. Created interfaces to allow clients to manage / override their own deployed data rather than relying on off-shore resources to manage table updates. Responsible for mentoring junior-level developers in system functionalities and application support / maintenance. Managed and prioritized work for off-shore software development staff (India). Used Visual Basic, SQL, D/W, ETL, COGNOS, SOX, EDI, Visio, MS Office Suite, Windows, UNIX, Linux, AIX, COBOL, C, JAVA, Shell Scripting, CRM (Applix, SAP), SharePoint, E-Commerce (EBP&P).

Perficient, Inc. – Alpharetta, GA.

03/2006 – 11/2006

Sr. Business Consultant / Manager and Sr. Business Analyst

Served as a PM / BA during the creation of a complex content management system for Cox Communications to facilitate customer service and improve the customer service experience. Attended / facilitated JAD, requirements gathering, Use Case, design, walk-through, project guidance, process improvement, and other technical sessions. Created and managed Use Cases, Traceability Matrices, SRS, Flows, and other project artifacts. Led collaborations with cross-functional teams to identify enterprise requirements for toolsets. Used Visual Basic, SQL, D/W, ETL, EDI, Visio, MS Office Suite, Windows, UNIX, Linux, AIX, Oracle, CRM (SAP), SharePoint, E-Commerce (iNav [COX])

Convergys – Sandy Springs, GA.

12/2004 – 03/2006

Sr. Manager, Information Systems and Technology

Managed a team of 150+ staff in a 24 / 7 / 365; 5-9's environment composed of resources in the US, Canada, India, Pakistan, and Bangladesh) that included Sr Managers, Team Leads, DBA's, S/W Dev, App Maintenance & Support, and PM personnel. The team was responsible for the management of a complex wireless billing application for a T1 carrier comprised of Billing, Rating, Provisioning, Mediation, Taxation, Toll, Bill Presentment, BI, Reporting, Settlement, and more. Also responsible for managing client relationships and expectations as well as the resolution of day-to-day issues, bug fixes, S/W installs, and enhancements. Also responsible for the HA/DR solution, BI, audits, and Change Management systems. Used Visual Basic, SQL, D/W, ETL, EDI, Visio, MS Office Suite, Windows, UNIX, Linux, AIX, COBOL, SOX, C, JAVA, Shell Scripting, Oracle, CRM (SAP, TFS), SharePoint, E-Commerce (EBP&P).

Verisign – VTS Savannah, GA (formerly H.O. Systems)

07/1993 – 11/2004

Sr. Manager, S/W Development and Support, Roaming, and Special Projects

Start-up Experience as the company’s co-founder and its first hire. Company was sold to Verisign in 2002. Developed over 80% of the company's core application including the billing engine, rating, taxation, switch provisioning, POS, inventory, IVR, reporting, credit checks, net finanical settlement, and D/W modules capable of driving multi-million record databases. The system hanlded billing for cell phones, pagers, landlines, cable, and internet carriers using CDMA, TDMA, GSM, GPRS, CIBER, TAP, and ISP compliant protocols. Sr PM for development and conversions to and from the system by mapping / analyzing client's current data and process flows and that of their new system. Responsible for a development / support team of 15 individuals including coders, app support, configuration management, trainnig, QA, and technical writers based both in the US and India. This team had a $2 Billion annual liability. Project Manager for projects from 5 to 50+ cross-functional team members. Also responsible for the HA/DR solution, BI, audits, Change Management, and N/W admin. Used Visual Basic, SQL, D/W, ETL, EDI, Visio, COGNOS, SOX, MS Office Suite, Windows, UNIX, Linux, AIX, COBOL, C, JAVA, Shell Scripting, Oracle, CRM (Applix, StarTeam), SharePoint, E-Commerce (EBP&P).

Premium Sales – North Miami Beach, FL.

03/1993 – 07/1993

Sr. Project Lead

Responsible for bringing new clients on to and off our software by mapping and analyzing the client’s current data elements, data flows, business practices, work flows. Managed staff of 10. Led the training team used to train new hires in FoxPro, DOS, and UNIX. Responsible for custom programming in FoxPro, DOS, UNIX, and Shell Scripting. Handled customer questions about the product and requests for new software features, Used FoxPro, Visual Basic, SQL, D/W, ETL, EDI, Visio, MS Office Suite, Windows, UNIX, Linux, AIX, DOS, Shell Scripting, Oracle.

CSR Rinker Southeastern Materials, Inc. – West Palm Beach, FL.

03/1989 – 03/1993

Sr. Programmer

Responsible for the system to load railcars at the company’s eight plants. Responsible for training developers, new hires, and end-users in both DOS and Dbase applications. Also managed software upgrades and new releases for the plants. Also performed custom programming in Dbase, Clipper, DOS, Windows, and shell scripts. Managed staff of 5. Also, designed, coded, implemented, and documented an internal Inventory tracking system for loading and dispatch of trucks and railcars. This application was later integrated into Control Agg. Used PASCAL, Visual Basic, SQL, D/W, ETL, EDI, Visio, MS Office Suite, Windows, UNIX, Linux, AIX, DOS, Shell Scripting, Control Agg.

Blind Made Products, Inc. – Miami, FL.

02/1987 – 03/1989

Data Processing Manager

Led the data entry team responsible for payroll, order entry, and accounts payable, Responsible for software installations and upgrades for the company's desktops and servers. Managed staff of 3. Also performed custom programming in Dbase and DOS, Lotus 1-2-3 macro-driven spreadsheets. Used MS Office Suite, Windows, Dbase, Clipper, DOS, Shell Scripting, Lotus 1-2-3, Allways.

McDonald’s Corporation – Miami, FL.

11/1983 – 02/1987

Sr. Manager / Store Manager

Managed the entire store, its operations, supplies, and orders. Managed a staff of 70+. Responsible for full store operations, inventory, and P&L.

Education and Professional Associations

Florida International University – Miami, FL.

* Bachelor of Science in Computer Science / Mathematics 1992

National Society of Hispanic Professionals

* Member since 2001

Certifications

* Accruent System Administrator Certification – 10/2007

US Citizen

Bilingual, English & Spanish speak / read / write.

Nelson R. Linares

25130 Highway 301 North

Statesboro, GA. 30461

LinkedIn: http://www.linkedin.com/in/nelsonlinares

Dedicated, engaged, consummate executive

Email : *********@*****.***

Open to 100% travel and global relocation.

Phone : 201-***-****

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