Sr. Human Resources Professional

PROFESSIONAL SUMMARY:

Human Resources/Benefits Administrator with vast Client service experience, determining, evaluating, and responding to employee's, Client's, and business partner inquiries; generating reports and ongoing client deliverables for Management; staying abreast of all legislative/benefit plan regulations, and assisting with ad-hoc projects (e.g. quality review/call monitoring) to maintain and improve overall team performance and service objectives. Implemented training tools and work procedural documents for associates, to facilitate employee development and to ensure overall quality and consistency in subject matter. This involved strong project management and time-management skills, proactive leadership, dynamic interpersonal, communication, technical/analytical skills, along with the ability to convey complex information in a clear and concise format.

PROFESSIONAL EXPERIENCE:

Senior Human Resources Administrator -Prudential 04/2006-07/2008

Towers Perrin/EDS Chesapeake, VA

Conducts annual enrollment training, Benefits Web Testing, and cyclical weekly and monthly report generation for management. Reviews yearly Summary Plan Descriptions (SPD) Booklets for accurate plan design documentation, accurate plan provision documentation, and to ensure that all featured plan year changes are documented correctly.

Process and prepare Brio Feedback and Survey reports to take appropriate course of action

Coordinates transition for benefit plans based on status changes within the company

Performs routine case audits to ensure HIPAA compliance, quality assurance, and to ensure contractual agreements are being met

Accurately convey H&W plan provisions to plan members

Researches and resolves escalated client and participant issues

Manage diverse administration queues including but not limited to, appeals, compliance, legal, and retirement

Participates Client Conference Calls

Performs System Testing for Annual Enrollments & other Special Projects

Uses PeopleSoft to retrieve historical data, report data, benefit files, employment status information, and payroll & pay grade data etc.

Senior Benefits Specialist –Multiple Clients 12/2002-3/2003-4/2006

Towers Perrin/EDS Chesapeake, VA

Implemented training tools and work procedural documents for associates to facilitate employee development and to ensure overall quality and consistency in subject matter. Project Management experience consist of leading and facilitating Annual Enrollment process including but not limited to the following activities: Conducting New Hire Orientation, developing and delivering training procedures for 30 temporary employees; facilitating and managing Annual Enrollment training; working with agency to resolve Employee Relation issues; coordinating work and lunch schedules; reviewing and approving requests for personal time off.

Received inbound participant calls pertaining to diverse HR functions

Monitored and updated Blue Pumpkin to ensure appropriate adherence

Coached team on call handling events/procedures

Ran type A calculations for the core team

Contacted third parties to resolve procedural participant issues

Reviewed resume and assisted Manager with candidate selections

Central Operations Specialist - Boeing 10/2001-12/2002

Towers Perrin Chesapeake, VA

Identified, researched and resolved data discrepancies

Documented all incoming forms and routed accordingly for core team processing

Assisted with training of new employees

Produced standard reports (i.e. generated case management report to determine work priority of work load for team members.)

Responded to and evaluated business partner inquiries

Quality reviewed work prior to final mailing

Central Operations Associate -Boeing 10/2000-10/2001

Towers Perrin Chesapeake, VA

Accurately processed participant events & transactions (e.g., retiree death setups, Type A setups)

Reviewed all incoming forms for completion & accuracy; took the appropriate corrective action

Adhered to service center schedule and communicated adjustments to supervisor

Processed cyclical deliverables (e.g., death audit letters)

Established, updated, & closed cases in the Contact Management System

Completed interactions for every participant contact (e.g., inbound & outbound mail)

EDUCATION:

Master of Business Administration in Human Resource Management 11/2006

American InterContinental University Hoffman Estates, IL

Bachelor of Science in Organizational Leadership & Management 5/2005

Regent University Virginia Beach, VA

Associates of Applied Science in Medical Assistant 9/1998

Minnesota School of Business

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