Customer Service Sales

LOUIS SCHANZ

602-***-**** • ***********@***.***

Call Center Professional

Dedicated call center agent with more than 10 years of experience, including inside sales, business-to-business sales, collections, cold calling, customer service, third-party collections, technical support, data entry, skip-tracing, and lead generation. Firm listener who is detail-oriented and well-versed in describing features of products and services. Recognized for strong time management, negotiation, influencing, extreme attention of due-diligence, and willingness to lead and assist others.

• Effective closer with successful history in up and cross-selling products and services and trouble-shooting and resolving issues.

• Computer Skills: Microsoft Word, Excel, Outlook, Access, and PowerPoint; able to type 40+ WPM.

Experience:

National Employment Service Corporation, Phoenix, AZ October 2011-April 2012

Associate Business Development Representative for eCoast Sales Solutions (Contract Position)

• Made 80-100 outbound calls per day to small to large-sized companies across a wide variety of industries.

• Performed lead generation for HP Direct networking product campaign.

• Recorded results of calls in LeadMaster CRM system and complete lead write-ups.

Chase Auto Finance, Phoenix, AZ January 2006 - August 2010

Senior Account Manager

• Handled Inbound/Outbound Dialer of accounts ranging from 1-120 days past due and negotiated payments.

• Managed manual queue of accounts from 1 - 40 days past due while effectively using a wide assortment of skip-tracing tools to mitigate current and future delinquencies.

o Consistently posted within top 10% in Scorecards.

o Placed within top 10 - 50% in dollar points monthly.

o Received Chase Auto Finance Certificate of Excellence.

o Recognized as a Customs Portfolio All-Star.

o Posted within top 5-10% in Quality Assurance scores.

Etelecare Global Solutions, Phoenix, AZ July 2005 – December 2005

Customer Service Representative, Cingular Warranty Exchange Department

• Performed associated trouble-shooting and processed warranty exchanges.

GODADDY.COM, Scottsdale, AZ September 2004 – December 2004

Sales and Technical Support Specialist (Temporary Position)

• Took inbound calls and provided technical support.

• Processed orders and performed cross-selling and up-selling.

• Gave technical support through email and helped manage customer's accounts.

Best Western International, Phoenix, AZ January 2004 – April 2004

Reservation Sales Agent

• Received inbound inquiries for reservations and converted the calls into bookings.

ACT-1 Personnel Services, Phoenix, AZ January 2003 – April 2003

National Business Banking Sales Representative for Wells Fargo Bank (Temporary Position)

• Collected information and performed data entry in order to complete applications for business lines of credit.

Education:

Phoenix College, Currently Enrolled

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