Administrative Assistant Customer Service

JUDY GLOVER

*** **** ***** ****** *** **A ● New York, NY 10029

646-***-**** ● ************@*****.***

CERTIFICATES & TRAINING

Allied Barton Academy New York, NY

** **** ******** *********** **/08

Bodyguard Int’l Security Training Bronx, NY

Anti-Terrorism Training Course 12/08

Building Search Training Course 12/08

Crisis Intervention Training Course 12/08

Fire Guard Prep Training Course 12/08

Radio and Telephone Procedures and Protocol Training Course 12/08

Retail Loss Prevention Training Course 12/08

Security Supervisor’s Perspective Training Course 12/08

PROFESSIONAL EXPERIENCE

Hallet’s Cove LIC, NY

Security Front Desk 11/09-5/11

Allied Barton Security New York, NY

Security Door Person 01/08-08/09

City of New York Parks & Recreation New York, NY

Seasonal Security Worker 06/07-12/07

• Provided customer service by greeting guests and addressing general inquiries

• Received and signed for packages; delivered packages to tenants

• Addressed and resolved complaints utilizing verbal communication skills

• Maintained an accurate and daily activities log sheet

• Secured the site by performing patrols of the facility and grounds

• Authorized entry by verifying identification and screening visitors

• Alerted supervisor of any potential safety hazards

• Provided crowd control and assistance for large scale public events, including parades and concerts

GoodTemps/Department of Transportation New York, NY

Administrative Assistant 02/06-08/06

Entertainment Bazaar Inc. New York, NY

Administrative Assistant 01/03-01/06

New York City Health Department New York, NY

Office Assistant 06/97-08/00

• Supervised five employees to ensure productivity, inputted information accurately into company database

• Retrieved and filed clients contracts, managed the managerial calendar for all events

• Sorted and distributed memorandums and reports for supervisor and clients

• Communicated with visitors/customers to provide general information

United Parcel Service Secaucus, NJ

Preloaded 08/00-02/03

• Organized packages on the delivery truck, inspected packages on the route of delivery

• Loaded packages by lifting heavy equipment

EDUCATION

Ashford University Clinton, IA

Major: Business Management 10/09-9/10

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