Customer Service High School

Location:

Houston, TX, 77072

Posted:

April 14, 2012

Contact this candidate

Resume:

Nivia Boyd

**** **** **. #***

Houston, Tx **072

832-***-****

***********@*****.***

Highly personable Customer Service Professional with over ten years of experience in business to business sales, sales processing, and call-center operations. Talent for identifying customer needs and presenting appropriate company product and service offerings. Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business. Track record of assisting in the design and implementation reporting procedures that reduce labor costs and improve customer-satisfaction ratings. Expertise in resolving escalated customer service issues.

PROFESSIONAL EXPERIENCEor

The Heller Group

FEB. 2011 to OCT. 2011

Called outbound to potential businesses and government agencies that use vehicles to meet their fuel card and fleet-related payment solutions needs. Put the brakes on budget busters with our fuel & maintenance purchase controls, line-item transaction data reporting, online account management and various money-saving products and services.

TELSOURCE SOLUTIONS

OCT. 2011 to JAN. 2012

CALLED OUTBOUND TO POTENTIAL AND PREVIOUS CLIENTS FOR VERIZON

REDUCED THE PLAN OF PREVIOUS CLIENTS BUNDLE PACKAGES

IDENTIFIED CUSTOMER'S NEEDS AND RECOMMENDED DIFFERENT FEATURES

AND BENEFITS.

NATIONAL BENEFIT SERVICES

JAN. 2012 to MAR. 2012

CALL OUTBOUND TO RESIDENTS IN SPECIFIC AREAS TO SET APPOINTMENTS FOR FIELD REPS SO THAT THEY CAN HELP THE ONE'S IN NEED OF HEALTHCARE, DENTAL, LIFE INSURANCE

EDUCATION

West Oso High School

August 1996 to October 1996

Corpus Christi, TX

Lamar Senior High School

3822 Westhiemer Dr.

Houston, TX

October 1996 to May 1998

SKILLS

Software: Window98, Window XP, Window Vista

Microsoft Excel,Spreadsheet, Microsoft Word,

Internet Explorer