Customer Service Human Resources
Resume:
Cerelia D. Goudeau
********@*****.***
Executive Summary
Astute professional with MBA in Human Resources and Leadership; interest in diversity management, training and development, corporate recruiting and change management. I have working with OSHA reporting in manufacturing and as an office coordinator for a small water treatment company. Supporting management at all levels, CFO, President of Finance and supervisors. Posses a strong work ethic with a focus on superior customer and corporate services with 15 years of experience delivering exceptional service to internal and external clients. Demonstrated core competency in varying aspects of administrative, training management and human resource development. Built a successful track improving processes on previous jobs. Effectively developed strong relationships with clients and customers across a spectrum of outlets to include finance, insurance and retail operations. Poised, confident, and ready to utilize my analytical skills, experience, and education to earn a position in the field of human resources.
Education Background______________________________________________________________________________
Aurora University, Aurora, IL
Dual MBA in Leadership and Human resource Management December 2011
• Relevant Coursework: SHRM, HRIS, Strategic Management, Leading Teams, and Managerial Finance and Accounting
Governor State University, University Park, IL
Bachelor of Arts in Human Resources April 2004
• Relevant Coursework: Training and Development, Compensation and Incentives, and Human Resource Management
SUMMARY of SKILLS, QUALIFICATIONS AND TRAINING
HRIS-Sourcing, recruiting training
Strategic Planning
Finance & Accounting
SAP Experience
Ceridian (entry experience)
Manufacturing Experience
New Employee Data Entry
SHRM Class
Customer Service
General office skills
Oral and Written Communication
Faxing, coping, etc
Skilled in MS Word, Works, Excel, PowerPoint, and Outlook
Professional Experience_______________________________________________________________________________
Human Resource/Accounting/Administrative/Customer Service
• Managing of HR invoices and payments with continuous communication with vendor.
• Setting up of wire payments of payroll bi-weekly of $600,000.
• Training of SAP purchase order to branch managers and other personal including creating PowerPoint slide. Answered questions beyond training if needed.
• Creating check request for special events or employee request. Also included verifying signatures and updating/auditing signature list when needed.
• Process improvement modified data entry procedures reduction in errors.
• Processing OSHA reports for bi-weekly report on manufacturing floor.
• Data entry of new employees to file for payroll including keeping confidential files of salaries and various other employee data.
• Recording of paid-time-off (PTO) for manufacture employees: vacation, sick, bereavement, etc.
• Served as the liaison for small branch employee benefit questions.
• Knowledge of V-look up and beginners experience utilizing but as a fast learner can adapt quickly.
• Administrative duties: Faxing, copying, scanning organizing files, filing of paperwork and managing and setting up meetings in Outlook.
• Excellent customer service and corporate service skills meeting needs.
• Training on documents for I-9 and W-4 paperwork for new employees for payroll.
Employment History____________________________________________________________________________
Senior Accounting Technician
Office Max Corp., Naperville, IL (Robert Half)
June 2009 to August 2009 (Contract)
June 2010 to February 2012
Accounts Payable Analyst to the V.P. of Finance
Stanley Convergent Securities, Naperville, IL (Jackson Wabash)
March 2008 to April 2009 (Contract)
Teacher Assistant
Plainfield Consolidated School District 202, Plainfield, IL
January 2007 to June 2008
Accounts Payable Specialist
Tellabs Corp., Naperville, IL
November 2005 to November 2006
Accounts Payable Assistant to Controller
Signode ITW, Glenview, IL
April 2005 to June 2005 (Contract)
Office Assistant
Charger Water Treatment, Elgin, IL (Kelly Services)
January 2005 to March 2005 (Contract)
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