Customer Service Administrative Assistant

REBECCA J ARNOLD

**** ****** ***** *** *** 404-***-****

Atlanta, GA 30311 ********@*****.***

Qualifications Summary

Degreed Customer Service Professional with 13+ years of success track record as a problem solver

in high demand environments is seeking to contribute to the growth and success of an organization.

Core Strengths

Superior Communication Skills-Presentation Written and Oral, Multi-task Management- Deadline Sensitive, and Driven as a hard working individual, Proficient in computer programs such as Microsoft Office Suite (Excel, Word and Power point) AS/400, Onyx Systems and i3PL. Ability to work in a fast paced environment

Highlights of Professional Experience

Customer Service Representative III

Department of Human Resources Atlanta, GA 09/2009-Present

• Conducts telephone interviews with customers to obtain reported information needed to process changes to

state programs such as food stamps and medicaid.

• Maintain accurate activity reports and logs of all call received on a daily basis

• Responsible for accurately determining eligibility decisions and benefit assistance for active clients. (99.8 %

accuracy).

• Educate federal programs to each client, emphasizing the laws, regulations, rights, and responsibilities.

• Research public records, legal documents and other appropriate sources to verify income, property and other

eligibility factors.

Client Service Representative

Americold Logistics Atlanta, GA 09/2007-08/2008

• Managed carrier performance to maintain a minimum of 96% on time delivery performance levels.

• Initiated daily track and trace and provided problem resolution for customers, warehouse and carriers.

• Maintained updated status edits and volume reports to ensure all loads were processed.

Account Representative

Americold Logistics Atlanta, GA 01/2005-09/2007

• Managed multiple accounts which included reviewing customer orders and requested manual data entry of

orders when requested.

• Created, monitored and maintained customer product master files to ensure billing accuracy.

• Provided high volume problem solving for customers, warehouses and carriers in dealing with exceptions,

refused product problem orders.

Customer Service Agent

Independence Air Atlanta, GA 04/2005-05/2005

• Handled computer system to generate flight reservations and also issuing boarding passes and the airline

tickets.

• Dealt with passenger inquiries about the arrival and departure of flights and made sure that passengers got

on board their flight correctly.

• Helped the airline crew members ensuring safe and consistent airport operations.

Administrative Assistant

Office Team Atlanta, GA 04/2001-08/2004

• Managed office administration to support two program Directors for the Administrative Office of the

Courts.

• Scheduled and coordinated meetings, interviews, appointments, events and other similar activities for

office staff.

• Created presentation materials, typed correspondence, routine memos and conducted high volume mailings.

• Performed filing, data management, drafting and editing short office memos.

• Assured office was neat, and stocked with necessary tools for functionality.

Customer Support

Powertel/Voice-stream Atlanta, GA 04/2005-05/2005 • Processed cellular activations for specialized agents and customers in a call center environment.

• Managed multiple priorities and maintained effective results in a quota driven workplace.

• Researched individual customer specifications to accurately identify which products and services to

recommend.

• Answered the customer queries regarding the selection of cellular service packages.

Bank Card Account Representative

Wachovia Bank Atlanta, GA 05/1999-05/2000

• First level of communication for banking customers.

• Identified researched and resolved customer issues using computer database.

• Specialized in assisting credit card holders with billing issues, credit increases, apr negotiations, lost and

stolen credit cards.

• Used call center support applications to enhance assistance to customers and agents.

PBX Operator

Piedmont Hospital Atlanta, GA 09/1997-05/1999

• Received calls for medical emergencies and sent out the ambulance and a team of doctors to manage the

medical emergencies effectively.

• Managed the communication network of the hospital and respond to the incoming calls satisfactorily

• Provided information to the clients and customers, as per their requests and make certain their queries and

issues were

resolved satisfactorily.

• Answered inquiries pertaining to the patients admitted to the hospital, their room numbers, duration and

discharge dates.

Education

Morris Brown College BA in Mass Communication 1999

Atlanta GA

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