Customer Service Sales

Michael Van Slyke

** ****** ****** **

Don Mills, Ontario

416-***-****

Email: **********@*****.***

Profile

I am currently looking for a full-time position in the new Condominium marketplace.

For the past five years I have been conducting Pre-Delivery Inspections and working in Customer Service – specific to Post PDI Deficiency work. Along with the knowledge in the new Condo Marketplace, I have over 6 years experience in Customer Service, Sales and working in construction.

I am knowledgeable of Tarion Warranty Guidelines, the Pre-Delivery Inspection process, Deficiency Reporting, Trade scheduling, basic handyman skills, and providing front line Customer Service.

Work Experience

PDI Pro – Customer Care (January 2011 – May 2011)

• Customer Service – Office Administration

• Produce Key Packages, Produce Move-in & PDI Schedules

• Conducted Move-in Inspections (Monarch Developments)

• Conducted Pre-Delivery Inspections (PDI)

• Communicated with home-owners on a daily basis

Freed Developments & Accel High Rise Construction – Post Construction Customer Care (January 2010 - December 2010)

• Conducted Pre-Delivery Inspections (PDI)

• Met with Home Owners to review Tarion Warranty Coverage, and the builder “repair process” (Outstanding deficiencies, 30-Day Forms)

• Distribution of Weekly Trade Deficiency Reports

• Scheduled Trades, Customer Notification & Access, and Sign-off

• Communicated with home-owners on a daily basis

• Worked closely alongside tradesmen and handymen and learned basic plumbing, carpentry, and electrical

PDI Pro – Customer Care (December 2008 - January 2010)

• Customer Service – Office Administration

• Produce Key Packages, Produce Move-in & PDI Schedules

• Conducted Move-in Inspections (Monarch Developments).

• Conducted Pre-Delivery Inspections (PDI)

• Deficiency Reporting (Updates & Distribution)

• Communicated with home-owners on a daily basis

AD/EFX (February 2008 - November 2008)

• Responsible for promoting Salons and Spas throughout the GTA

• Developed excellent Customer Service and Communication Skills

• Gained valuable Sales & Marketing experience

Ontour-X (October 2006 - November 2007) *Halifax

• Sales & Marketing - Youth Travel services

• Developed excellent Customer Service & Customer Communication Skills

Summer Jobs

• Worked in landscape construction and renovation for 2 years

• Worked at Home Hardware

• Worked for IBM Canada

Interests

• Avid sports fan and enthusiast

• Exercise and the outdoors

• Recognized by York Mills Collegiate Institute for outstanding leadership skills and was invited to attend a leadership training camp for youths during the summer of 2003

Education

• Humber College (September 2004 - January 2006) - General Business

• Graduated from York Mills Collegiate Institute in 2003

• Computer skills: Microsoft Word, Excel, PowerPoint, Q-Def, and Builder Deficiency Reporting Systems

Contact this candidate