Sales Customer Service

Comcast,**** w. North Avenue, Chicago,IL.

Direct Sales Rep - Sold and promoted Comcast products with focus on video, high speed internet, and phone services.

Effectively communicated and developed rapport with customers.

Demonstrated thorough knowledge of features and benefits.

Evaluated customers existing needs and made recommendations.

Prepared and executed subscriber sales applications.

Scheduled installation dates and collected revenues.

Increased customer base in assigned territory. Oct 2001 – March 2007

Special Project - Migration Coordinator

Managed contractor groups and in-house personnel in converter box switchover.

Scheduled and ordered supplies for Migration personnel.

Completed conversion for 40,000 homes.

Compiled records and reports of all daily activity.

Comcast,1255 W. North Avenue,Chicago,IL.

Rebuild Sales Technician - Responsible for converter terminal switchover and service upgrade.

Generated revenue by selling new services to subscribers.

Minimized service call by adequate installation of new equipment.

Pleased customers with friendly and knowledgeable demonstrations.

Promoted positive image for company. Feb 1997 – Oct 2001

Chicago Cable,5711 S. Western Ave.,Chicago,IL.

Sales Supervisor - Responsible for daily activities of outside sales team.

Trained and motivated 20 sales reps to increase sales in assigned territories.

Compiled daily activity reports and bi-weekly payroll for all reps.

Interfaced with property management to maintain solid relationships to establish new accounts.

Planned strategies to target and develop new account Jan 1996 – Oct 1997

Genesis cable Contractors, 5900 S. State St., Chicago, IL.

Audit Sales Rep - Sold and promoted cable services while identifying unauthorized cable installations.

Conducted field audits to ensure legal connection of cable service.

Increased customer base in assigned territoryEffectively communicated with potential customers to evaluate current needs.

Executed applications and scheduled timely installs. March 1995 – Jan 1996

Preferred Entertainment, 6260 Joliet Rd.,Countryside,IL.

Outside Sales Rep - Sold wireless cable service while assisting to launch new wireless cable company in Chicago Metro area.

Conducted tactical planning.

Cold canvassed to establish new customers.5

Scheduled timely installations. Dec 1994 – March 1995

Other Experience

United Insurance Co., 200 Frontage Rd., Burr Ridge,IL.

Outside Sales REP - Sold Final Expense Insurance and Medicare supplements to the senior market.

Increased customer understanding by making group presentations at senior homes.

Evaluated customer existing and potential product needs and made recommendations.

Increased customer base thru mail in leads. Aug 2002 – Oct 2003

Cherry Payment Systems, Downers Grove,IL.

Outside Sales Rep - Responsible fror selling credit card processing to merchant business.

Generated & qualified leads through face to face cold calling and telemarketing.

Increased revenue by upgrading customer base to additional products.

Executed sales contracts and equipment leases.

Identified new potential customers in assigned territory. July 1992 – Dec 1994

Combined Insurance Co., Chicago, IL.

Outside Sales rep - Responsible for the sales of disability insurance to small businesses and fire and police departments.

Increased sales by cold calling to new businesses in assigned territory.

Retained current customers by providing excellent customer service.

Generated additional revenue by recognizing customer needs and

upgrading them to additional policies. May 1990 – July 1992

Education B.S. Business Administration, Millikin University

Decatur, IL. Alpha Phi Alpha Fraternity Inc.,Alpha Kappa Psi Business Fraternity

Certificate in PC Basics - Microsoft Word,Excel,PowerPoint - Completion 2005

Charles H. Hayes Family Investment Center

Medical Terminology, Prairie State University - Completion December 2009

Computerized Medical Billing, Prairie State University - Completion May 2010

CPT Coding , Prairie Statae College – Completion May 2010

ICD-9 Coding, Prairie State College – Completion July 2010

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