Customer Service Manager
Resume:
Michael Alan McKnight
Auburn, CA 95603
*********@*****.***
Employment History:
Bridgestone Retail & Commercial Operations
Service Manager
Manage and supervise technicians and retail sales
personel to perform service and repair on customer vehicles, write service repair orders, dispatch repair orders to technicians, sell service and repair to customers, insure timely and accurate repairs on vehicles, insure excellent customer service, manage cost of goods, manage payroll expenses, order product and supplies and maintain inventory control, monitor and control gross profit margins, manage and control profit and loss statement, hire and train new employees.
U-Haul Company of California
General Manager
2008-2010
Manage and supervise retail service personel in self storage, moving truck, and trailer rental and sales. Manage the service and repair of rental equipment, insure cleanliness of rental equipment and storage lockers for customer use, insure proper use of propane equipment, supervise use of forklift and other company equipment, manage cost of goods and payroll, manage profit and loss statement to company standards, hire and train new employees
Auburn Crossroads Buick-Pontiac
Sales Manager
2004-2008
Manage and supervise sales consultants in the process of selling new and used vehicles to customers. Consult with customers in various options to purchase or lease vehicles, negotiate payment options, demonstrate vehicles, train and hire new sales consultants.
Midas Auto System Experts
General Manager
1997-2004
Manage and supervise full service auto repair facility, hire and train new technicians and sales personel, manage profit and loss statement, control cost of goods and payroll expenses, manage and control inventory, insure excellent customer service.
Jiffy Lube International
Area Manager
1990-1997
Manage and supervise multiple locations of quick lube and car wash facilities, hire and train new managers and crew, supervise control of profit and loss statements to center managers, insure strict adherence to company standards and procedures to insure proper operation of
centers and quality customer care.
United States Navy
Operations Specialist First Class
1982-1990
Supervise and train military personel to operate and repair naval radar and communications equipment as needed in a shipboard platform, conduct aircraft control operations to P3 aircraft squadrons.
Education History:
University of Hawaii
1985-1987
AA Business Administration
United States Navy
1982-1990
Honorable Discharge
Chatsworth High School
1978-1981
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