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Customer Service Manager

mission hills, CA, 91345
August 22, 2012

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Elizabeth Martinez

***** ****** ***.

Mission Hills, CA 91345



School On Wheels

July -August 2010

Janatorial Svcs./ Assistant

Maintained the center by mopping,organizing,and cleaning entire facility daily. Provided snacks and helped tutor kids and help out with projects when needed.

Insurance Auto Auctions

Feburary - April 2012


Make multiple outgoing calls to shops,customers,attorneys offices and insurance companies to set appointments up for vehicle pickups. Daily duties include the following: Customer Svc for all inbound calls and inquiries on our auction services,Dispatch multiple vehicle pickups,Filing, Faxing,Prepare multiple salvage certificate titles to be mailed out or by fed-ex, Scan hundreds of copies and documents and sticker scan lables and number each tiitle and copy for the auctions each week.


November 2010 - Jan 2011


Printing and processing accreditations. Customer interaction and photo taking for IDs and badges. On sight scanning credential check for specialevents.

Topaz Distribution

May 2010 – February 2011

Quality Control (Kimco Staffing Services, Inc.)

Verify that every set of DVDs for every single order shipped, is in a specific face order and correctly mannered as well as all accounted for. Placing full movie trays to pallets and prepare for shipping. Warehouse duties such as: sticker DVDs, minimizing card board and assembling various displays and trays as well as keeping the facility clean.

Small Orders- Receive special orders from various businesses and prioritize order forms. Fulfill orders by placing number of DVD boxes requested on various pallets and prepare for shipping.

Avad January 2010 - May 2010

Corporate Receptionist (Ranstad Staffing)

Daily invoicing (1600 per day), printing, stuffing and mailing outgoing mail, and a daily invoice spreadsheet. Answered multiple phone lines and transferred and screened calls. Front desk duties, including greeting customers, distributing mail, and daily check spreadsheet, returning customer emails and phone messages. Investigated all returned mail. Prepared new customer welcomes packages and mailed them out. Received and distributed all incoming Fed Ex and UPS packages. Prepared weekly check spreadsheet and segregated the statements from the checks for the accounting dept.

Network Auto Body Feburary 2009 - October 2009

Office Manager Assistant

Answered numerous incoming calls and assisted customers on inquiries regarding their vehicles progress and insurance claims. Organized all customer files and accounts (alpha and numerical filing). Opened customer accounts. Appointment setting. Mailed letters throughout the day and entered all customer calls and data into system. Assisted customers with various forms when dropping and picking up vehicles. Made outgoing calls to numerous insurance companies. Assisted president, foreman, accountant and office manager with numerous daily tasks. Cleaned and maintained facility. Picked up and dropped off customers. Traveled when needed and did the daily banking.

Macy’s November 2008 – January 2010

Sales Clerk/Customer Service

Assisted customers with purchases and returns, assisted vendors and sales reps with displays and stock, made sales goal each day, assisted customers on phones, cleaned each assigned area including stock rooms and landing, returned go backs to designated areas, recorded all stores inventory, opened and closed store, assisted my team when needed, assigned my team designated duties, open and maintained registers, answered customers inquiries to the best of my knowledge, assisted managers with various tasks, kept dept. clean of debris, assisted dept. with loss prevention, assisted my team with difficult customer situations.

Additional Work Experience:

(Temporary and Seasonal assignments)

Unitrin Specialty Customer Service March 2008 April 2008

AVC Distribution Dispatcher May 2007 - Oct. 2007

U.S Post Office Clerk, Automation Distributor Sept. 2006 – Dec. 2006

First American Customer Service May 2005 – July 2006

Skills: Excellent Customer Service, Word, Excel, Outlook, Detail oriented and a quick learner.

References: Available upon request.

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