Customer Service Data Entry

Phone: 404-***-****

Email: ************@*****.***

Alicia D. Kelley

Objective To obtain a challenging and rewarding career with increasing responsibilities and advancement opportunities.

Qualifications

Career Highlights

• 10-Key by touch (numeric & alpha)

• Over 15 years of Data Entry Experience

• Excellent training & leadership skills

• Proficient computer user

• Microsoft Word, Excel, and Outlook

08/10 – Present DAL Global Services Atlanta, GA

Customer Service

Worked at United Way for 3 months working on the Fresh Start program. Verifying applications that were approved to help families get assistance with their rent/mortgage and utility bills. I also worked with United Way in assisting with inputting information for the United way campaign. I’ve worked various conventions that come to the city by registering the customers, room monitor, as well as worked the information desk. I’ve also worked an assignment at Delta Airlines verifying job applications with People Scout.

06/08 – 05/09 Macy’s Atlanta, GA

Input Processor 06/08 – 05/09

Inputted expense invoices and maintained batch filing system. Prepared and analyzed reports. Printed local checks and processed mail/invoices. Created and processed upload macro files and spreadsheets. Trained and assisted store personnel with expense payable system issues and questions. Worked special projects – audited invoices and audited paid on time reports.

12/04 – 10/07 DAL Global Services Atlanta, GA

HR Assistant 12/04 – 10/07

Duties included sorting, prepping, & scanning documents for personnel files. Assisted with verifying resumes in Delta Careers for new employees. Processed incoming files for retired, inactive, and terminated Delta employees. Processed requests from management, legal, & employment office for any files needed on an employee. Led, directed, and trained new temporary employees on processing files, filing, and pulling any files for offsite storage. Managed manifest for offsite storage

Ramp Guide 07/04 – 11/04 Dulles, VA

Assisted Ramp agents to insure the safety of all passengers. Guided the passengers when boarding and de-boarding the aircraft within a secured area. Tagged oversized carry-on luggage when boarding. Backed up supervisor on her off days and assisted when needed. Responsible for making sure employees signed in and out and properly assigned to a gate in the absence of the supervisor.

03/96 – 12/03 Assurant Group Atlanta, GA

Insurance Specialist III 6/98 – 12/03

Performed quality audits on exception reporting for Premium Analyst and Data Entry Operators. Facilitated quality training classes for Data Entry Operators. Completed invoicing for monthly clients. Documented and revised Credit Card Account Services departmental training manual.

Premium Analyst 9/97 – 6/98

Reviewed, analyzed, and processed premium exception reporting. Reconciled output reports. Worked with Operations Specialist in identifying and resolving client issues. Audited administrative procedures compliance. Recommended and implemented process workflow and system enhancements. Documented communication issues and tracked follow up for resolution.

Data Entry/ Imaging Technician 3/96 – 9/97 (Became Team Leader 5/97)

Responsible for daily workflow. Ensured work was distributed and completed within turnaround time. Managed mail workflow and made sure everything was processed timely. Indexed items under exception processing, retrieved copies of enrollments as requested by clients or customers. Generated daily and monthly imaging reports. Processed audits of imaged items per established guidelines. Reprinted certificates on Credit Card System.

Education 1984 Fulton High School, Diploma Atlanta, GA

1985 Atlanta Technical College, Clerical Atlanta, GA

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