Customer Service Assistant
Resume:
CHIOMA P. ANUCHA
Owings Mills, Maryland 21117
443-***-**** (Cell) 410-***-**** (H)
E-mail: ********@*****.***
EDUCATION
COMPREHENSIVE HEALTH ACADEMY SCHOOL OF PRACTICAL NURSING,
Washington D.C. – Licensed Practical Nursing (LPN), July, 2007
TOWSON STATE UNIVERSITY- ICTS-INFORMATION TECHNOLOGY TRAINING
A+ Certification, Baltimore, Maryland
SOJOURNER-DOUGLASS COLLEGE, Baltimore, Maryland
B.S., June 2000 – Human Growth and Development
UNIVERSITY OF IBADAN-PORT HARCOURT RIVERS, Nigeria
Diploma – June 1988 – Social Studies and Morality Studies
3E Computer Education and Consulting
Oracle Database Administration (DBA) and Developer
CAREER HIGHLIGHTS
EXPERIENCE:
2007- 2008 MANORCARE HEALTH SERVICES - WOODBRIDGE VALLEY
1525 NORTH ROLLING ROAD, CATONSVILLE, MD 21228
LPN - Responsibilities:
o Provide compassionate, family-oriented care for the sick, injured, convalescent, and disabled under the direction of physicians and registered nurses.
o Provide a range of services requiring sensitivity and professionalism, including skilled nursing care, post-acute medical and rehabilitation care.
o Assist in managing and monitoring the delivery of all resident services including: personal care, medications, health care.
o Assist the Resident Services Coordinator in implementing the Service Management System, focusing on resident services delivery.
o Deliver effective and efficient nursing care within the scope of practice and ensure that residents' needs are met in accordance with professional standards of practice through physician orders, center policies and procedures guidelines.
o Provide basic bedside care; take vital signs such as temperature, blood pressure, pulse, and respiration.
o Observe patients and report adverse reactions to medications or treatments.
o Collect samples for testing, feed patients, and record food and fluid intake and output.
o Provide routine bedside care, help evaluate residents' needs, develop care plans, and supervise the care provided by nursing aides.
2009- Presnt SISTERS OF MERCY . RETIREMENT CONVENT
6808 BELLONA AVE.. BALTIMORE MD 21212
LPN - Responsibilities:
o Provide compassionate, family-oriented care for the sick, injured, convalescent, and disabled under the direction of physicians and registered nurses.
o Provide a range of services requiring sensitivity and professionalism, including skilled nursing care, post-acute medical and rehabilitation care.
o Assist in managing and monitoring the delivery of all resident services including: personal care, medications, health care.
o Assist the Resident Services Coordinator in implementing the Service Management System, focusing on resident services delivery.
o Deliver effective and efficient nursing care within the scope of practice and ensure that residents' needs are met in accordance with professional standards of practice through physician orders, center policies and procedures guidelines.
o Provide basic bedside care; take vital signs such as temperature, blood pressure, pulse, and respiration.
o Observe patients and report adverse reactions to medications or treatments.
o Collect samples for testing, feed patients, and record food and fluid intake and output.
o Provide routine bedside care, help evaluate residents' needs, develop care plans, and supervise the care provided by nursing aides.
Nov.2005 - June 2006 Key I Nurses (Agency), Baltimore, Maryland
CMA/GNA
Key Responsibilities include:
• Provide skilled nursing care and administer medication to patients under the supervision
of the registered professional nurse or physician.
STELLA MARIS NURSING HOME, Towson Maryland
CMA/GNA
Key Responsibilities include:
• Provide skilled nursing care and administer medication to patients under the supervision
of the registered professional nurse or physician.
Nov. 2005 – May 2006 BRIGHTON GARDENS OF PIKESVILLE (Assisted Living), Pikesville, M. D.
CARE MANAGER
Key Responsibilities include:
• Provide skilled nursing care and administer medication to patients under the supervision
of the registered professional nurse or physician.
2004 - 2005 SPRINGHOUSE, (Assisted Living) Pikesville, Maryland
CMA/GNA
Key Responsibilities include:
• Provide skilled nursing care and administer medication to patients under the supervision
of the registered professional nurse or physician.
2003 - 2004 SENIOR CONNECTION ADULT DAY CARE, Owings Mill, M.D.
CMA/GNA
Key Responsibilities include:
• Provide skilled nursing care and administer medication to patients under the supervision
of the registered professional nurse or physician.
2002 - 2003 CENTER FOR SOCIAL CHANGE [GROUP HOME], BALTIMORE, MARYLAND
MEDICATION TECHNICIAN
Key Responsibilities include:
• Provide skilled nursing care and administer medication to residents in a group home.
1999 – 2005 REDEMPTION CHRISTIAN FELLOWSHIP (RCF), INC., Baltimore, Maryland
Assistant to the Coordinator, Africa Outreach Ministry
Principal Responsibilities:
• Disseminates RCF International Ministry policies and good practices in the Africa Outreach Ministry.
• Assists in operations and policy dialogue that involve government policies and strategies, as well as collaboration across sectors in countries with challenging Outreach policies, and engagement of sensitive government reform issues.
REDEMPTION CHRISTIAN FELLOWSHIP (RCF), INC., Baltimore, Maryland
Assistant to the Coordinator, Africa Outreach Ministry (Cont)
• Assists in providing guidance to international Chief Executive Officers joined to RCF on rules and procedures
• Ensures that advice and information are coordinated with all relevant components of the African Outreach Mission prior to submission to the Chief Executive Office
• Assists in providing Strategic Communication to Ministries in Africa, and coordinates responses to enquiries.
• Coordinates and provides resources to meet program needs of African’s official visits.
• Maintains corporate records, and provides annual evaluation report to the Chief Executive Officer
1996 – 2002 VISA INTERNATIONAL, Baltimore, Maryland
Customer Service Associate
Assist collaboratively on all projects and serves as an integrated team member
Prepare analysis and credit recommendations for clients
Retrieval of inbound/outbound calls from Visa CardHolders Worldwide
Take emergency request for new cards and or cash as well as contacting banks and getting approval for requests
Respond to European and U.S. Law Enforcement Hotline for dictating and Preventing Credit Card frauds
Handle irate and escalated customer issues.
Train and supervise new-hires
1995-1996 WESTSIDE COMMUNITY DEVELOPMENT CORPORATION,
Baltimore, Maryland
Project Assistant (Volunteer)
Assisting in the Corporate Strategic Planning
Created financial models to analyze and project income, cash flow statement and balance sheet
Worked with the Corporation on Developmental Issues for the community at large
Maintained Corporate Office Records
Assisted in the Development and Implementation of Community After School Programs
Trained and directed teams for community outreach
Implemented applicable government policies
1994 – 1995 COMMUNITY EDUCATION CENTER AT OKLAHOMA STATE UNIVERSITY
Stillwater, Oklahoma
International Project Assistant
Meeting Planner for International Conference
Primary point of contact for logistical procedures
Implemented process and procedures for conference emergencies
Established relationship with conference vendors
Trained hospitality associates for conference participants
Provided conference summative evaluation analysis and feedback to participants
1989-1993 SCHLUMBERGER (FRANCE/U.S. CORP) NIGERIA LTD. – Nigeria
Executive Assistant
Responsible for Contractual Payments
Prepared purchase Orders or Requisitions for Contractors
Created and maintained database
Account manager for existing accounts
Managed travel arrangements and prepared expenses
SOFTWARE
Microsoft Word, Internet Explorer, Siebel Trained OTHER
Bilingual: French and English
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