Customer Service Administrative Assistant

RESUME

Name: Carlos Marcel Vincent

Birth date: 21.01.1970

Adress: 1528 N. Liberty str. Apt. 2,

Jacksonville, Florida, 32006

Tel.: 904-***-**** / 904-***-****

Email: ***************@*****.***

Education: FSCJ - June 1996 – Dec 1998 – Majored in computer science

Skills and Ability:

• Confer with customers by telephone or in person to provide information about products and services, to take or enter orders, cancel accounts, or to obtain details of complaints.

• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

• Check to ensure that appropriate changes were made to resolve customers' problems.

• Determine charges for services requested, collect deposits or payments, or arrange for billing.

• Refer unresolved customer grievances to designated departments for further investigation.

• Review insurance policy terms to determine whether a particular loss is covered by insurance.

• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.

• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.

• Compare disputed merchandise with original requisitions and information from invoices, and prepare invoices for returned goods.

• Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.

Professional experiences:

Mar 2000 – 2004 CITIBANK

Responsible for taking 100 calls a day, giving account information, pulling credit bureaus, raising and lowering credit lines, faxing and receiving documents.

Jan 2005 – Mai 2005 CITISTREET

Responsible for taking 100 calls a day, and giving clients retirement information

May 2005 – Oct 2005 BELLSOUTH

Responsible for taking 100 calls a day, giving customers account information, and selling Bellsouth products

Oct 2005 – Jan 2007 WASHINGTON MUTUAL

Responsible for taking phone calls, giving costumers checking account information, taking payments, upgrading accounts and balance transfers.

Jan 2007 – Apr 2007 CITISTREET TAX TEAM

Responsible for taking tax calls and sending out tax info

Apr 2007 – Sept 2007 STATE FARM INSURANCE

Administrative assistant – Responsible for distribution of office materials, processing checks for State Farm clients, filling and organizing the office

Sept 2007 – Oct 2008 UNITED STATES POSTAL SERVICE

Responsible for distribution of mail

Oct 2008 – Apr 2009 CITITRENDS RETAIL

Responsible for selling of clothes, and maintaining the store

May 2009 – Jan 2011 LOWES CUSTOMER SERVICE

Loading cars, stocking the store, assisting customers

Febr 2011 – Sept 2011 DIAL AMERICA

Sales representative – Selling magazines for charity

August 2011 – December 2011 Remedy Staffing

Awards: Earned employee of the month several times

Summary: 15 years experience as a customer service representative interfaced effectively with costumers, employees, co-workers and supervisors. Knowledge of computer applications. Used to taking 100-150 calls per day.

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