Senior Project Analysts

Objective

Effective communicator who enjoys working with others, Goal driven professional seeking a career position that will utilize my experience and encourage professional growth.

Experience

Senior Project Analysts, AMDOCS, Inc. 05/07 - Present

• Allocate resources to client work request for each team member. Evaluate incoming client work request,

prioritize and provide time estimates utilized to schedule system releases and coordinate projects.

• Analyze business and technical requirements and set priorities based on projects scope. Assume responsibility

in the change management approval process.

• Supervise and motivate team members. Make decisions of committing projects and defects for testing.

Created and distributed customized weekly estimate versus actual hours report resulting in compliance with

service level agreement.

Business Manager, AT&T Service, Inc. 08/04 – 05/07

• Utilized management skills to analyze risk and budgetary impacts of incoming change requests. Assumed as

lead coordinator of project weekly reports comparing and tracking quoted hours versus actual reported hours

for scheduled releases.

• Conducted quarterly internal audits on pre-implementation and completed projects which resulting in 99%

miss prevention plan.

• Worked closely with developer to design and develop the IT/Software Development departmental supply and

demand tool.

Team Lead, AT&T Services, Inc. 07/01 – 08/04

• Effectively led a cross functional team of 8 analyst and supported all aspects of a maintenance release.

• Set priorities, managed troubleshooting and analytical tasks associated with production releases, defects, and

change requests.

• Conducted informal training and contributed to analyst performance evaluations

Education

Keller School of Management, Chicago, IL. 05/10

MBA with specialty in Project Management

DeVry University, Chicago, IL. 01/06 – 12/08

Bachelor of Business Administration

Chicago Realtor Association, Chicago. IL. 06/05

(Residential/Commercial) Real Estate License

DePaul University, Chicago, IL. 08/99

Accelerated post-graduate program concentrating on the development of structured programming and system design/analysis culmination in a team project to design, code, implement and document a business system.

Skills: Microsoft Word 2007, PowerPoint 2007, Excel 2007, Project 2003, and Visio 4.5

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