Customer Service Management
Resume:
Jessica Maldonado
**** * **** ****** ***. *L • Colorado Springs, CO 80909
*******.*.*********@*******.*** • 910-***-****
Objective: To obtain the open Administrative position within your company. I am highly experienced in administration and I am an excellent communicator. I possess strong work ethics and the drive to excel. I am also extremely successful in both individual and team environments.
Security Clearance Level: SECRET Status: ACTIVE
SUMMARY OF QUALIFICATIONS & SKILLS
• Strong customer service, communication, organization skills and attention to detail
• High values, impervious morals and integrity
• Experience in office management
• Resourceful problem solver, performance and advancement driven
• Client management and support, productivity improvement
• Facilities Security Assistant
RELEVANT EXPERIENCE
Office Management/Receptionist
• Processed filing, recording, input of medical records and classified documents
• Retrieved, forwarded, sent faxes and e-mails
• Answered 30+ calls per day, greeted and directed guests throughout the office
• Proficient in the computer application Microsoft Office, Novice in computer applications Joint Personnel Adjudication System (JPAS) and Access Commander
• 50 words per minute
• Delegated tasks to employees in my department
• Planned 2-5 travel itineraries per week & maintained $5,000-$15,000 worth of inventory
• Signing for incoming packages
Customer Service Experience
• Worked in service as cashier, server and host for 4 years
• Continuously requested and complimented by repeat clients and customers
• Identified problems within company that had been adjusted to better appease the clients
Military Experience
• Completion of Basic Combat Training
• Flexible and capable of working as a team member or individually in a multi-tasking, fast pace work environment
• Coordinated/supervised transportation, schedules and accountable 15-20 Soldiers
• Supervised the wellbeing of injured and ill Soldiers
Contact this candidate