Customer Service Administrative Assistant
Resume:
Nataria M. Smith
**** *********** **. *******, **
***********@*****.***
OBJECTIVE: Dependable, assertive professional typing 45 wpm seeking to obtain a position within a well established organization that will utilize my customer service skills, data entry skills, training, and education as a Medical Administrative Assistant.
EXPERIENCE:
08/2010- Present St. Jude’s Children’s Research Hospital Memphis, TN
Volunteer Service Representative
• Make outbound sales calls to individuals, businesses, and organizations to recruit for fundraising events on behalf of St Jude Children’s Research Hospital in support of the mission of saving children’s lives.
• Use computer skills to enter, update, and maintain accurate and confidential information for current and prospective volunteer coordinators.
• Proficiently navigates within the organization’s proprietary CRM system to ensure recruitment of fundraising events.
11/2010- Present Dixon Hughes Memphis, TN
Data Entry Clerk
• Create different Microsoft Excel spreadsheets to key different car dealerships schedules, vehicle invoices, and parts information into the computer database accurately.
• Balance base costs and schedule cost accurately to import into the new and used vehicle templates.
• Import invoices and schedules into the company’s LIFO system to reconcile and close different client accounts.
• Handle and prepare clients’ confidential documentation.
• Meet daily client deadlines.
09/2006- 03/2010 Elvis Presley’s Graceland Memphis, TN
Tour Guide/Customer Service Representative
• Assisted guests with superior customer service throughout their tour of Graceland.
• Answered any questions that were related to Elvis or Graceland with gallant communication skills verbally.
• Researched Elvis, his family, and his estate to give VIP extended tours to the guest.
09/2004-03/2005 Braun Research OF TN Memphis, TN
Interviewer
• Conducted surveys and required to have brief interviews with callers.
• Verbatim reading on a variety of surveys and efficient data entry.
06/2004-08/2004 Smith & Nephew Inc. Memphis, TN
Human Resource Internship
• Assisted with the new hires orientation papers and appropriate training placement.
• Billed and filed new hires insurance information.
• Accurately keyed new hire benefits data into the computer database.
EDUCATION:
08/2001-05/2005 Whitehaven High School Memphis, TN
• Three year member of the Spanish club
• Held an honorable position with DECA for two consecutive years
• Member of the Historical Society which consisted of a lot of research and clerical work.
• Received High School Diploma
09/2010- 12/2010 Lab Four Training Institute Memphis, TN
• Learned how to utilize the Medisoft medical software.
• Accurately keyed patient’s data into the Medisoft database while following the HIPAA guidelines.
• Filed and verified patient’s health insurance information.
• Learned medical office management and professional communication with patients.
• Medical Office Assistant Certification issued by the National Healthcareer Association.
• CPR Certified.
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