Sales Customer Service

ANDREA MENDELSOHN

** ******* *** • Thornhill • ON • L3T 4Z9 • (h) 905-***-**** • (c) 416-***-**** • ***********@******.***

Business Manager with proven track record of managing a portfolio of National Accounts and Consortiums. Highly focused on relationship development, market trend analysis and implementation of sales strategies directed towards achieving strong revenue growth.

KEY STRENGTHS

Utilize strong interpersonal skills to develop and maintain strategic partnerships

Highest level of professionalism, business ethics, integrity and customer service

Excellent oral and written communication skills, including exceptional presentation skills

Critical thinker, strong business acumen and decision making skills

Extremely committed, positive, goal oriented, self motivator and strong team player

CAREER SUMMARY

FAIRMONT HOTELS AND RESORTS June 2011 – June 2012

Leisure Sales Manager, The Fairmont Royal York Hotel

Responsible for all channels of leisure sales

Managed strategic relationships with top producing Consortia

Introduced new partnership opportunities with non-preferred agency accounts

Created package promotions to drive leisure sales

Conducted Familiarization trips and multiple site inspections of hotel

Represented hotel at National Consortium conferences and Fairmont Sales Missions

Exceeded revenue sales and activity goals

ROCKY MOUNTAINEER January 2001 – November 2010

Regional Business Manager, Eastern Canada

Responsible for national travel agency and direct sales in Eastern Canada

Developed and managed strategic relationships with National Accounts and Consortia

Negotiated and implemented national contracts and marketing plans

Prospected for new partnership opportunities

Developed and implemented promotions and marketing initiatives

Conducted consumer presentations and travel agent training sessions

Participated in National Consortium conferences and travel trade shows

Hosted Familiarization trips

SABRE CANADA June 1994 – January 2001

Responsible for maintaining account base and contract renewals. Achieved aggressive goals for conversion sales. Received “Circle of Distinction” Award for development and execution of training curriculum for American Express Travel.

Account Executive April 1998 – January 2001

Negotiated contracts for new and conversion customers

Conducted customer presentations and training

Responsible for sales of new products and technology

Project-managed renewals and implementations for over 100 Sabre agency customers

Training Consultant June 1994 – March 1998

Coordinated and implemented training plans for National and Premier Accounts

Created and produced customized training manuals for key customers

Project-managed conversion and upgrade phase-in activity for American Express across Canada

Instructed workshops on GDS functionality and Windows 95/98

RIDER TRAVEL April 1992 – May 1994

Customer Service Manager (Federal Government Account)

Business Development Manager (Corporate Clients)

KLM ROYAL DUTCH AIRLINES (South Africa) February 1983 – December 1991

EDUCATION AND PROFESSIONAL DEVELOPMENT

University of South Africa/UNISA: 1977-1981 (partially completed Bachelor of Arts Degree)

Various Corporate Management and Sales Courses

Microsoft Office Suite

CRM Applications: ACT, Maximizer, GoldMine

Opera (Hotel Management system)

7 Habits of Highly Effective People

References available upon request

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