Customer Service High School
Resume:
Marlene Lerner
marlene.lerner*@gmail.com_________________________________________________
Overland Park, KS 66204
Summary
Dedicated professional seeking a position utilizing critical thinking, research, writing, and organizational aptitude. Possesses excellent decision-making and time management skills. Has strong correspondence, technical writing, and customer service proficiencies, as well as paralegal training.
Selected Accomplishments
• Writer of reports, research development, and technical documents
• Created a local government library categorizing thousands of government, legal, and correspondence documents generated by the U.S. Department of Agriculture
• Learned computer software programs to order new materials, analyze collection as to type,
year, and collection rotation, in addition to programs for computer-aided-instruction and
grading including eCollege, Blackboard, Angel, Follett, Google Docs, Endnote, and Weebly
• Collaborated with librarians, teachers, and administrators to create positive learning environments for Pre K -12 and to prepare students long-term for the next levels of education
• Worked well with adult learners at all levels and multicultural diversifications in critical thinking, organizational, and writing techniques so they could accept higher levels of job responsibilities
LIBRARY SKILLS
USDA Milk Market Administration, Lenexa, KS 2009-2011
Contract Librarian
Assessed needs, made decisions, cataloged, customized software, input data, and determined relevance of materials from 1912 forward
Performed research and established procedures for categorization and retrieval of data
Trained others to use and maintain library materials and distribution
Learned and customized computer programs necessary for collection upkeep
Shawnee Mission and Olathe School Districts 2009-2010
Library Media Specialist (Practicum Internships)
Two semesters working with elementary librarians; one semester working with a high school librarian
Collaborated with librarians, teachers, and administrators to create constructive learning communities and fun projects for Pre K-12 including book selection, reading methods, and research projects
Learned computer programs like Follett to analyze collections and order materials
Worked independently, one-on-one, and with groups
.
PROFESSIONAL TEACHING EXPERIENCE
DeVry University, Kansas City, MO 1999-2008
Adjunct Professor
Taught English Composition, Reading, and Technical Writing
Facilitated adult learning integrating computers and technology into projects
Marlene Lerner/resume/page 2
Prepared college participants for more efficient production in their current career positions by having them conduct guided research and deliver class presentations
Encouraged the integration of additional technology into classroom projects and jobs by demonstrating several techniques including Web 2.0
Shawnee Mission Schools, Shawnee Mission, KS 2000-2008
Teacher
Taught high school English, Reading, and ACT/SAT Test Preparation
Established conducive teaching environment and classroom management to meet the needs of 150 students simultaneously
Taught grammar, literature, and study skills with creative methodology including participatory learning and grant-funded programs
Raised national test scores by at least 10% by instructing participants in explicit national test preparation skills
Initiated learning opportunities and differentiation into class activities to meet short-term and long-term success levels along with district and state guidelines
Developed assessment tools like rubrics and grading scales for evaluation consistency
Kansas City Kansas Community College, Kansas City, KS 1993-1998
Adjunct English and Journalism Teacher and Learning Center Tutor
Penn Valley Community College, Kansas City, MO 1993-1994
Writing Curriculum Specialist for all Disciplines and Vocations
Johnson County Community College, Overland Park, KS 1980-1990
Journalism Coordinator and English Instructor
Also supervised the college newspaper and student internships
Named national Community College Journalism Teacher of the Year in 1983
ADDITIONAL CAREER EXPERIENCE
Coordinated and oversaw public relations and special events at the university level including news releases, student orientation, Presidential functions, and commencement
Improved communication with select audiences by writing news and feature stories
Practiced and prepared legal documents for different court levels and expected results
Developed patience and empathy for direct-marketing patrons needing call center customer service with prompt and courteous actions; won several monthly awards
EDUCATION
Education Specialist Degree in Curriculum and English, University of Missouri-Kansas City
Master’s Degree in Library Science Management & Library Media Specialist, ALA accredited, Emporia State University
Master’s Degree in Journalism, Northern Illinois University
Bachelor’s Degree in Journalism, Social Sciences, and Education, University of Arizona
Certificate in Paralegal Studies, Johnson County Community College
Contact this candidate