Assistant Administrative

TRISHELLE BROWN

*** **** *** ******, *** *E • NEW YORK, NY 10026 • PHONE 646-***-****

E-MAIL: ***********@*****.***

OBJECTIVE: To secure a position that would allow me to utilize my skills, training and experience to contribute to an organization or company and grow professionally.

EXPERIENCE:

2008 – Present Lincoln Hospital Bronx, NY

Patient Registrar

Assists 200 plus clients weekly in the completing and/or updating for data and forms for the patient registration system by obtaining pertinent information by interview.

Assesses client understanding of patient registration process to determine appropriate responses to client questions and applications. Communicates appropriate information needed to client or client’s agent for client to complete eligibility process.

Effectively communicates the following: specific information needed to complete the registration process, the reason for requesting such information, and be able to ascertain that information received is as accurate as possible.

Maintains, keys, enters, updates, and verifies all alternate resource data necessary for patient and all third party payers; verifies insurance coverage by phone and enters information into Unity registration records, obtains signatures /on required forms.

Initiates and completes special projects to assist the Assistant Director and Upper Management.

2004 – 2008

Executive Assistant

Initiates and performs a variety of executive administrative and secretarial duties, including but not limited to drafting memos for the Senior Associate Director and twelve direct reports, with a demonstrated ability to improvise, improve procedures and meet demanding deadlines.

Provides administrative support and document management to hospital Chief Financial Officer and Directors but not limited to the areas of memos, databases, power point presentations, organizational charts, quarterly goal charts, financial spreadsheets, correspondences merged mailings and unique special projects.

Departmental liaisons ensuring all employees have the appropriate software and database access.

Collaborates with department managers on weekly postings for master reports to facilitate the accurate and timely writing, editing, and preparation of final copy from draft to distribution.

Coordinates and trains employees on Care Center/Document Imaging Database usage department-wide.

Departmental first level MIS software and hardware support.

2002 – 2004 Columbia University New York, NY

User Services Consultant

Provided desktop, networking, and hardware support for 3,000 plus Columbia University students and faculty.

Provided thorough initial VPN and wireless client configuration and troubleshooting support for IBM/Dell/Sony/Toshiba/Mac G4 desktops/laptop on Windows 2000/XP/Mac OS X platform.

Provided maintenance and support to classroom, lab, public pc’s, Mac systems, printers and audio/visual equipment.

Responded to telephone calls, e-mail, and walk-in service inquiries and request for software support.

1998 – 2001 Radin, Glass and Company New York, NY

Administrative Assistant

Provided a wide range of administrative and bookkeeping support to office personnel of 20.

Created and maintained company manuals and database spreadsheets.

Ordered and maintained inventory of office supplies and equipment.

Responsible for the input of monthly client and staff time and billing.

Prepared and submitted daily and monthly cash receipt journals for various clients.

1996 – 1998 NYC Taxi and Limousine Commission New York, NY

Special Assistant to the Special Counsel

Provided executive-level administrative and secretarial support the Special Counsel to the Commissioner with a demonstrated ability to follow up and meet demanding deadlines.

Supervised and delegated various clerical tasks to employees, volunteers and college interns.

Coordinated continuing education seminars for agency Administrative Law Judges.

Liaison to the subdivisions of the Legal and Adjudication Divisions.

1995 – 1996 Community Board #11, Manhattan New York, NY

Community Assistant

Duties were but not limited to: Planning, organizing, and coordinating Community Board office functions to assist

the District Manager, Community Board Chairperson, members, and the general public.

Prepared monthly intake complaint and various reports.

Served as a Community Board Committee’s liaison providing administrative and technical support to board

members.

Attended neighborhood functions, serving as a Community Board representative.

EDUCATION:

1999 - 2001 Borough of Manhattan Community College New York, NY

Major: Accounting

SKILLS:

Types: 65 wpm; Proficient in Windows 9.X through Windows 7: Intermediate working knowledge of Microsoft Word, Excel, PowerPoint, Publisher, and Access; GroupWise, Internet Explorer, Netscape Navigator/Messenger, Outlook Express, Safari, Print Shop, Adobe Acrobat, Adobe Photoshop, Omni page, Mac OS 9/X, JDA 4000 Inventory System, Remedy Ticket System, IDX Scheduling and Registration System, OAM, Unity, Omnipro, CareCenter, EDM, QuadraMed, Timeslips, and various Antivirus Detection/Utilities, Clio and Voyager library databases, and Rhumba mainframes. Excellent organizational, communication and multi-tasking skills.

REFERENCES AVAILABLE UPON REQUEST

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