Customer Service Manager
Resume:
Meredeth Dean
Manahawkin, NJ ****0
Objective: To employ my knowledge and experience with the intention of securing a professional career with opportunity for challenges and career advancement, while gaining knowledge of new skills and expertise.
Employment:
3/2011 – Present Unit Secretary/Staffing Coordinator
Whiting Healthcare, Whiting, NJ
• Completes, records, and dates medical and administrative information as directed by the Registered Nurse in charge of unit.
• Enters information in records, computer, reports, and other required documents in a clear, concise, pertinent, accurate, objective, and timely manner.
• Resolves problems within her authority to do so; reports issues to the Registered Nurse in charge of unit.
• Participates in the Nursing Services Dept. Quality Improvement Plan component
• Works independently and cooperatively with others to achieve Department and Center goals and objectives.
• Provides clerical and secretarial services on behalf of one or more Nursing Services Department units, such as answering telephones and intercom, typing memos and reports, picking up and distributing mail and memos, and reordering and restocking supplies.
• Proposes and/or is receptive to innovative new products and/or procedures that may be of benefit to residents, personnel, and/or Center operations.
• Participates in and cooperates with government representatives conducting inspections or surveys.
• Notifies the Registered Nurse in charge of unit of discrepancies found in transcribing physicians’ orders, diet orders, and/or changes, charting, etc.
• Analyze staffing needs as directed and ensures adequate staffing, 24 hours a day
• Manage time and attendance for all nursing and support staff
• Coordinate communication within the nursing department
• Organize and maintain all nursing personnel files for accuracy and completeness
• Adding and entering payroll into computer system
• Assist Director/Assistant Director of Nursing with special projects as needed
5/2010 – 3/2011 Customer Service Associate
Cumberland Farms, Manahawkin, NJ
• Responsible for daily cash audits and bookkeeping
• Assist Store Manager with daily operations
• Responsible for daily deposits
• Operate register
• Provide customer service assistance as needed
7/2007 – 10/2009 Staffing Coordinator
Holiday Care Center, Toms River, NJ
• Analyze staffing needs as directed and ensures adequate staffing, 24 hours a day
• Manage time and attendance for all nursing and support staff
• Coordinate communication within the nursing department
• Organize and maintain all nursing personnel files for accuracy and completeness
• Adding and entering payroll into computer system
• Hiring of CNA’s and Nurses for facility
• Assist Director/Assistant Director of Nursing with special projects as needed
9/2003 – 10/2008 Customer Service Leader
Cumberland Farms, Manahawkin, NJ
• Responsible for daily cash audits and bookkeeping done through main computer
• Assist Store Manager with daily operations
• Responsible for daily deposits
• Operate register
• Provide customer service assistance as needed
• Supervise and train all store employees
• Staffing store on a weekly basis
7/2002- 4/2003 Central Supply Coordinator
Seacrest Village, Tuckerton, NJ
• Manage purchasing for facility (excluding prescription medications)
• Evaluate purchasing and recommend alternative sources to Administration
• Prepare and place all Med/Surgical supply orders through the internet
• Rotate Med/Surgical supplies in accordance with state regulations
• Reconcile budgets for all departments; keep budget records updated through the computer system
• Prepare breakdowns for accounts payable/accounts receivable
• Cross-trained in front desk responsibilities
8/1996- 7/2002 Store Manager/Training Store Manager
Cumberland Farms, Manahawkin, NJ
• Supervise and oversee daily management and operations
• Manage banking and daily deposits
• Manage purchasing with various independent vendors
• Supervise and train all store employees
• Maintain weekly payroll
• Prepare schedules to ensure proper coverage for all shifts
• Prepare all daily paperwork, including daily audits, reports, bills, etc.
• Controls profit & loss, by following cash control/security procedures, maintaining inventory, and managing labor costs
• Manage inventory control and shrink
• Oversee training of new managers for the company
• Open and close store
• Respond to all customer service inquiries
• Handle all Human Resources at store level
1996 Marketing Representative
United Marketing Services (A division of Cumberland Farms)
• Managed ordering and marketing of high gross items for 45 stores
• Prepared displays and serviced all company racks
• Introduced new merchandise
1991-1996 Store Manager
Cumberland Farms, Manahawkin, NJ
• Supervise and oversee daily management and operations
• Manage banking and daily deposits
• Manage purchasing with various independent vendors
• Supervise and train all store employees
• Maintain weekly payroll
• Prepare schedules to ensure proper coverage for all shifts
• Prepare all daily paperwork, including daily audits, reports, bills, etc.
• Controls profit & loss, by following cash control/security procedures, maintaining inventory, and managing labor costs
• Manage inventory control and shrink
• Oversee training for new managers
• Open and close store
• Respond to all customer service inquiries
1987-1991 Head Cashier
Cumberland Farms, Manahawkin, NJ
• Responsible for daily cash audits and bookkeeping
• Assist Store Manager with daily operations
• Responsible for daily deposits
• Operate register
• Provide customer service assistance as needed
Skills:
• Microsoft Office
• NCR Registers
• Kodiak System
Education:
• Completed yearly in-services as required for employment in a medical facility, including residents rights, HIPPA laws, and Alzheimer’s education
• 2005 - Present Ocean County College, Toms River, NJ
Part Time (AS in Business upon completion)
• 1991 GED, Pinelands Regional High School
References available upon request
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