Customer Service Manager

Lori Harris-Height

**** *. ******* ********** # ** San Jose, CA. 95121

Phone: 408-***-**** E-mail: ************@*********.***

Objective: Ensure a smooth functioning environment, utilizing administrative, organizational, communication, and problem-solving skills in a dynamic, team-oriented environment.

Summary of Qualifications:

Experienced office professional, successful in corporate office assisting and customer service care. Strengths include executive administrative assisting, mailroom/shipping and receiving management, and property management assistance. Knowledge of daily administrative support duties and office operational procedures, skillful trouble-shooting, with produced results in problem solving, planning and implementing proactive procedures avoiding future problems and re-occurring problems. Team player; organized, experienced with fast-paced office environments requiring absolute follow through, proficient user of Microsoft Office applications, including Internet research, website updates and social media management.

Employment: Professional Association Services, Fremont, CA. On-Site Administrator (San Jose) 2010-2011

Assisted the property manager with general administration of the property and performed related management functions and daily operations.

• Assisted and collaborated with site teams, BOD and residents to create and maintain a thriving, successful community. Demonstrated exceptional customer service, and acted as a point of connection for other programs and services on site. Ensured resident compliance with property’s rules, procedures and goals, drafted notices regarding HOA fees, rule changes, rule violations, and other communication notices.

• Assisted with park-related matters including interfacing on a daily basis with on-site manager, BOD members, residents, and vendors regarding matters of property management including, rule violations, potential applicants, repairs and maintenance, local vendors, and surrounding community properties.

• Maintained on-site office hours and accommodated resident with common area work orders, pool badges and group passes, clubhouse rentals, pool party request, as well as collected various fees for social events, applications, and advertisements. Corresponded with tenants regarding parking matters and processed parking-related information, which included inputting information into management software.

• Created daily maintenance action lists for overseeing the condition of the property. Managed and organized on site files, services requests, property projects, residents’ information, and all vendor correspondence for community.

Classic Vacations, San Jose, CA. Documents QA Clerk 2005-2008

Performed task to insure quality control of assigned travel documents and ability to run and maintain docs copy machines.

• Executed and sorted documents pre mailing process printing of airline tickets, itineraries, vouchers, envelopes, and personalized ID cards for 3 doc clerks. Assembled prev report of tickets, vouchers, itineraries, envelopes, bag tags and other necessary items needed for travel to the specific destination ports.

• Guaranteed close departure travel docs are worked in a manner allowing for timely postal or express delivery to customer. Ensured all force documents are worked immediately expressing mailing any documents with special travel circumstances. Assured all assigned document are signed off in the documents QA program when completed.

• Reported discrepancies within travel itineraries or airline tickets to customer support department via e-mail, and follow up on corrections, or changes. Provided answers to specific questions dealing with docs department procedures.

EPRI, Palo Alto, CA. Administrative Clerk 1999–2004

Provided office and executive administrative support to the President as well as executive office staff and performed tasks to insure a smooth running office and controlled distraction on the staff’s time.

• Drafted and finalized letters, presentations, e-mails, and other office documents as instructed. Prepared personalized documents of confidential materials and assembled BOD corporate conference binders.

• Provided multi-line phone coverage for executive office staff; screened phone calls, forward calls and answered questions. Prioritized, logged, and routed CEO mail; printed shipping labels for domestic and international shipments.

• Created and maintained CEO files of general correspondence, speeches, presentations and other business documents.

• Scheduled CEO meetings and accurately maintained electronic and paper appointment records.

• Coordinated and prepared CEO pre travel items; itineraries, scheduling airline flights, car reservation, collecting driving directions and post travel processes arranging receipts, data entry of expense reports, reimbursement submittal, and finial payment review.

• Balanced and wrote checks from department’s rapid draft account, paying invoices for training requesting, legal fees, and subscription renewals.

• Worked with internal and external vendors coordinating special printing projects, proofread reports, and provided assisted writer editors, printers through final printing process.

Education: SJ City/Evergreen College Business Analysis Online Learning

SJ City/Evergreen College Admin Apps Online Learning

UniversalClass.com Concierge 101 Online Learning

Heald College Business Administration Milpitas, CA.

Mt. Pleasant High School Gen. Ed/Life skills San Jose, CA.

Affiliations Girl Scouts of America 2005-present

Women’s Initiative Graduate Leadership Council, served as Secretary in 2009

Toastmasters Group, served as Vice President of Public Relations in 2003

Independent Beauty Consultant, Mary Kay 1999-2002

ASA Umpire 1998-1999

Contact this candidate