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Customer Service Sales

United States
August 29, 2012

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California State University San Bernardino (2004-2009) BA Sociology

California State University San Marcos (2010-2011) Communicative Disorders


Habitat for Humanity; Deans list

Work Experience

Solomon Edwards, Washington D.C. March 2012-July


Executive Search Consultant

. Marketing/sales directly to all levels of executives to obtain new


. Develop position descriptions based on client requirements.

. Maintain and develop client relationships throughout the search

process; responsible for weekly status reports to clients.

. Develop pitch and supporting materials for candidate outreach.

. Directly approach and recruit senior executives. Interview and

evaluate skill sets, abilities, cultural fit, and interest level of

prospective candidates.

. Write detailed candidate profiles of selected candidates.

. Provide hands-on and close attention to clients and candidates through

ongoing communications.

. Work to ensure constant updating of database is accurate.

. Monitor timely and appropriate interview scheduling for candidates.

. Conduct reference audits.

. Conduct research using LinkedIn, Monster, Google and other online


Barbizon International, Los Angeles, CA November 2011-

Feburary 2012

Admissions Director (Sales and Marketing)

. Cold calling to prospective clients to set up interview appointments

and create interest in performing arts.

. Conduct interviews and sell performing arts program to individuals.

. Create close relationships with all prospective and existing clients.

. Follow up with prospective clients and attempt to collect payments

from clients.

. Attend recruiting functions to recruit and conduct on-the-spot


. Maintain all paperwork, files, and payment information.

Robert Half International, Ontario, CA June 2011-

November 2011

Staffing Manager

. Sell our services to prospective clients.

. Build existing client relationships and recruit and place talented


. Market our services to clients by phone, conduct client meetings and

participate in networking events.

. Interviewing applicants.

. Consulting with candidates on industry trends and placing candidates

on temporary assignments while being held accountable for individual

sales growth targets.

Peace Officers for a Green Environment Inc., Redlands, CA June

2010-August 2010


. Performed door-to-door canvassing in low income areas and interacted

with an extremely diverse population.

. Informed residents of an income based energy assistance program.

. Assisted with gathering of documents and information needed to fill

out required documents.

. Followed extremely detailed process of gathering information and

verified documents per the company policy.

. Met with supervisors daily to turn in work and updated individual

customer files on computer database daily.

U.S. Census Bureau Highland, CA March 2009-June



September 2009-November 2009

. Planned work by reviewing assignment area to determine organization of

neighborhoods and

locate households for conducting interviews.

. Conducted interviews with residents in assigned areas by following

stringent guidelines and

confidentiality laws.

. Explained the purpose of the census interview, answered residents'

questions, elicited information

following a script, and recorded census data on forms.

Epic Management LP, Redlands, CA

August 2007-February 2008

Registration Clerk II

. Registered high volumes of patients.

. Completed extensive clerical assignments daily.

. Created and organized patient files/charts.

. Answered phones and delivered messages to the appropriate person.

. Performed general clerical duties (coping, faxing, etc.)

. Acted as a liaison between patients and the nursing staff as well as

insurance companies and the medical group.

. Provided excellent customer service to all patients.

. Worked cooperatively with entire healthcare staff in the facility.

. Collected and handled payment.

A Special Place Childcare, San Bernardino, CA July 2004-

June 2007

Office Assistant

Organized calendars and schedules for coordinator.

Maintained and organized all files for patrons.

Answered and screened phone calls.

Typed up and sent out correspondences.

Maintained facility.

Handled payments and receipts.

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