Results driven operation and hr manager

LETICIA VELAZQUEZ

**** *. ********, *******, ** *0638 • 312-***-**** • *******@*******.***

OBJECTIVE

Acquire a position in Operations Management or Human Resources where I contribute to your operating efficiency and success while gaining knowledge in my accomplishments.

WORK OF EXPERIENCE

Human Resource Manager Chicago Michigan Ave. Borders Book Store 10/08-Present

• Responsible for all store recruiting, hiring, training and development of 100 + employees.

• Oversee benefit administration, payroll hour forecasting, scheduling and productivity goals met.

• Ensure the standard of conduct is followed and responsible for performance management of employees.

• Ensure store was comply ant with all employee and labor relation laws.

• Oversee the investigation of all internal allegations and complaints to resolution.

• Assist in the development and roll out of company policies and procedures.

Executive Team Leader- Guest Experience Oak Lawn IL Target 12/06-9/08

• Successfully opened the new Oak Lawn Target store.

• Approximately 60 direct reports, including 4 Team Leaders and 3 Specialist.

• Train, model, and provide recognition for great service and identify any service opportunities.

• Devise action plans to drive all service processes to exceed goals set by the corporation.

• Oversee all employees and assist department managers in executing their core roles and development.

• Work with the entire executive team to accomplish total store operations and meet store objectives.

Executive Team Leader- Store Operations Broadview IL Super Target 3/05- 12/06

• Selected to open the new Broadview Super Target.

• Responsible for best practice of store operations specifically in Receiving, Reverse Logistics, Logistics, Pricing Change, cash office and controllable expenses to minimize shortage.

• Utilized reports to identify and analyze opportunities that impact the store’s financial performance and customized store action plans for improvements.

• Proven results in leading the store operations to achieve profitable results.

• Self-assessment captain, responsible for ensuring that all weekly assessments are completed on time, retained and issues identified were corrected. Store achieved excellent results during HQ assessment visit.

• Selected as Inventory captain and Safety Captain for this store and district payroll captian.

Executive Team leader - Soft Lines (all Clothing/Accessory departments) Cicero IL Target 11/03-3/05

• Ensured that the sale floor merchandise was stocked, met Target Brand expectations and was properly signed with the correct price.

• Ensured that all seasonal and discounted merchandise is out of the stock room, to prevent markdowns.

• Executed all planning for new adjacency sets, to meet deadlines and presentation requirements.

• Ensured that sales floor planograms were set accurately, on time and met all safety, signing and pricing requirements.

• Selected as Safety Captain, inventory Captain and Volunteer Captain for this store.

EDUCATION/CERTIFICATIONS

August 1999- May 2003 St. Xavier University Chicago IL

Bachelor of Science in Business Administration with a concentration in Business Management

3.5 GPA

Illinois/Chicago Food Safety and Sanitation Certification

LANGUAGES/SKILLS

Fluent in Spanish, Proficient in Microsoft Word, Excel, PowerPoint, PeopleSoft, Outlook Express

Contact this candidate