Account Manager

Carrie Buscemi Mobile: 248-***-****

Email: *************@***.***

***** *. **** *****, *******, AZ 85044 http://www.linkedin.com/in/carriebuscemi

Highlights of Qualifications

• Extensive experience in sales-marketing-customer service

• Detail oriented, expert at meeting deadlines, budgets and time schedules

• Excellent problem solving, organizational, and analytical skills

• Self-starter, versatile, resourceful, cooperative and very dependable

Education

Bachelor of Science – Business / Marketing University of California, Sacramento, CA- 1986

Associates Liberal Arts – Monterey Peninsula College, Monterey, CA – 1984

Work Experience

American Traffic Solutions, Tempe, AZ ACCOUNT MANAGEMENT

Client Support Specialist / Road Safety Management April 2010 to Present

• First and single point of contact for clients (law enforcement officials and court personnel); being the communication link between various business units and the client.

• Issue tracking to identify internal/external training needs and system or technology enhancements, escalating issues in order to facilitate client resolution and satisfaction.

• Provides client support on service, operational items, expansions, contract review, court interfaces, camera repairs, trending, implementation, SLA’s.

• Responsible for all client communications, daily operations, conflict resolution, and compliance on client deliverables.

• Delivers program details (reports on repairs, site activity, uptime, events, citations, issuance rates, queue volume, PD processing)

Insight, Tempe, AZ Sales Management

Customer Retention Specialist November 2009 to April 2010

• Managed all aspects of sales and customer satisfaction for multiple accounts in assigned territory

• Excelled at providing creative business solutions for customers regarding hardware and related services.

• Proven track record in relationship building and raising executive level visibility in key accounts.

• Generated revenue reports and kept internal departments informed of activity pipeline welcoming feedback.

Countrywide Home Loans, Richardson, TX Account Manager/Outside Sales

Sales Manager January 2004 to March 2007

• Managed sales and service of wholesale mortgages within a complex rapidly changing financial service industry achieving and exceeding sales goals

• Comprised and exhibited marketing materials for presentations, seminars, product training and trade shows.

• Account management including sales support, implementation, new development and project management.

National City Mortgage, Dayton, OH Account Manager

Sales Executive January 1999 – December 2004

• Top producing account manager with proven sales quota attainment track record. (80 million over 12 month period)

• Outstanding customer focused account management skills, maintaining customer satisfaction & loyalty.

• Repeated success in account penetration, new business development and closing high volume sales.

Activities and Interests-

Big Brother / Big Sisters of Central Arizona March 2010 – Present

Fund Raising Chairperson and Big Sister / Mentor

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