Receptionist

Luz Orlando

** ***** **** - ****** ******, NY **305

718-***-**** ***.******@*****.***

Objective: Seeking a position as a receptionist in a department that rewards positive results,

hard work, loyalty and dependability in a team environment.

Work Experience:

Superior Staff Resources / E-Z pass Staten Island, NY 4/07 - 8/09

Representative (CSR) / Clerk

*Processed cash, check and credit card payments

*Responsible for tag issuance and distribution

*Processed new accounts applications

*Responsible for end – of – day reconciliation of daily work

*Submitted all relevant settlement documentation

*Responsible for researching and resolving customer dispute

*Completed outbound correspondence, and completed internal documentation

*Required to complete and submit all necessary documentation

*Performed account / tag updates, financial account adjustments

Honda of Staten Island Staten Island, NY 3/06 - 1/07

Receptionist / Cashier

*Provided excellent customer service to all customers

*Answered multi line phones, directed calls, answered all general questions

*Booked appointments, and directed customers to proper service personal

*Informed perspective customers about the facilities and services

*Processed billing to customers for services rendered

*Processed of customers payments, cash / credit, personal checks

*Filed, updated and organized records, work order preparation

*Wrote employee time cards, and added hours

*Run vehicles ID for recalls, prior services, and scheduled maintenance

Island Ford Staten Island, NY 2/04 - 3/06

Receptionist / Cashier

*Answered multi line phones, directed calls

*Booked appointments, and directed customers to proper personal

*Informed perspective customers about the facilities and services

*Processed billing to customers for services rendered

*Processed customers payments, cash / credit/ personal checks

*Filed, updated and organized records, work order preparation

*Run vehicles ID for recalls

Wanna Window Staten Island, NY 5/99 - 1/04

Administrative assistant

*Processed out going mail, distributed incoming mail

*Answered multi line phones, directed calls, respond to general questions

*Scheduled appointments for sales representatives

*Scheduled meetings for business owner

*Prepared conference room for meetings

*Assisted business owner on meetings

*Provided customers with status of special order merchandise

*Ordered stock merchandise for business

Skills: competent with Microsoft word, Excel, Data entry, Filing,Internet,Email,also fluent Spanish speaker.

References Furnished Upon Request

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