Customer Service Manager
Resume:
LaFrancis Currington
Bessemer, Al 35020
***********@***.***
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•Dedicated Customer Service Specialist with 10 years experience in the Customer service environment. Consistently striving, reaching and achieving perfection to better satisfy customer service.
•Respected builder and leader of customer focused team; instilling a shared enthusiastic commitment to customer service and satisfaction as a key driver of any customer service, and retail industry. Lead by example and execute all safety, security, quality operations and policies.
AREAS OF EXPERTISE
•Hospitality Manager
•Customer service assistant manager
•Complaint Handling & Resolution
•Customer Satisfaction
•Front-End Supervisor
•Teambuilding and Training
•Cost-Reduction Strategies
•Order Fulfillment
•Loan Processor
•Account Payable and Receivable
PROFESSIONAL EXPERIENCE
West Communications&Telemarketing- Huntsville, Al 10/2008-11/2010
Customer Service Representative, 10/2008 to 04/2009
Floor Supervisor, 04/2009 to 11/2010
Managed customer accounts payable and receivable for growing company. Inbound and outbound calls for communications company. Set up sales and marketing for outside sales, handle any complicated/irate customer. Supervised over 30 customer service representatives.
LAQUINTA INN & SUITES – Huntsville, Al, 02/2006 to 10/2008
Front-Desk Manager, 02/2006 to 10/2008
Guest Service Representative, 02/2006to 10/2008
Promoted to manager position to recruit, train and supervise 15+ guest service reps and room attendants. Foster an environment where guests enjoy high levels of service and employees are motivated to deliver top customer service. Manage front-end operations to ensure friendly and efficient transactions at check-in and check-out.
ESSEX PARTNERS – Birmingham, Al, 10/1999 to 12/2005
General Manager, 04/2002 to 12/2005
Guest Service Representative, 10/1999 to 04/2002
Advanced to increasingly responsible position, culminating in general management role with oversight for a hospitality hotel, Managed 22 employees and all general sales, accounts payable and receivable all general ledger and A/R accounts, sales and marketing. Maintained high standards in a sanitary and safe environment in compliance with regulatory guidelines.
Big Lots Inc.- Bessemer, Al 03/1997 to 10/1999
Cashier/Customer service, 03/1997 to 11/1997
Front end manager, 11/1997 to 10/1999
Experience in retail sales, customer service, price comparison, customer check out. Moved up to Front end manager position for with two years retail knowledge and experience.
Lawson State Community College- Birmingham, Al 04/1991 to 11/1992
Business Office secretary/campus operator, 04/1991 to 11/1992
Office secretary for business office of administration. Campus operator of over 350-line communication support system for the entire campus. Responsible for accounts payable for vendor marketing and student services.
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EDUCATION AND TRAINING
Drake State Technical College, Huntsville, Al, 01/2009 to 10/2010
Studies in Cosmetology Instructor Training Course
Deans list recipient
Lawson State Community College, Birmingham, Al, 05/1989 to 01/1991
Earned 32 credits; concentration in Business Administration
Training: Completed numerous courses and seminars in customer service, sales and marketing, inventory control, loss prevention, time management, leadership, and performance. Assistant Dance Instructor for Saint James PB Church and FX Dance team at Calvary Hill Community Center since 2007 to 2010.
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