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Superior Customer Service and well rounded candidate available!!!

Clearwater, FL, 33764
September 29, 2008

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Arlene Guarnieri

Qualification Summary:

• Ten years exemplary customer service experience

• Ten years in various accounting positions; AP, billing, AR

• COBRA and FSA experience

Professional History:

Ultimate Medical Academy 10/07 - 03/08

Received Certificate as a Trained Medical Clinical Lab Assistant

HSN St. Petersburg FL 9/03 - 9/07

Sr. Customer Service Associate 6/92 – 8/98

• Resolved all inbound calls and e-mails to customer service in a timely manner, adhering to standard operating procedures.

Graebel Van Lines, North Haven CT 6/00 - 1/03

IC Administrator/Revenue Billing

• Calculated and dispersed all non Interstate revenue

• Dispersed payments to Independent Contractors as dictated by Contract

• Liaison between Independent Contractors and Operations Department

Benesight North Haven, CT 9/98 - 6/00

COBRA Administrator/FSA Administrator

• Compiled and mailed COBRA enrollment information in time frame dictated by law

• Entered and deposited incoming COBRA payments

• Activated medical and prescription benefits for COBRA enrollees

• Entered and disbursed FSA Medical and Family claims

Suddath Van Lines, St. Petersburg FL 4/90 - 8/94

Payroll analyst

• Calculated all Interstate and non Interstate revenue

• Disbursed payments to IC and company drivers

• Liaison between Independent Contractors and Operations Department

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