Service Manager

Javier Rivera

Calla ** I ** Urb. Metropolis

Carolina, P.R. 00987

Tel: 787-***-****

Cell: 787-***-****

***************@*******.***

OBJECTIVE

To create and provided the customer it a trusthworthy maintenance service to his vehicle.

WORK EXPERIENCE

J.J. C-Store Corp., Luquillo, P.R.

Maneger 10/2006 - 07/Present

Oversees the day-to-day operations of a filling station and convenience store, managing staff, working with vendors and monitoring sales.

Autogermana BMW, Hato Rey, P.R.

Service Advisor 03/2001 - 08/2006

Greet each customer in a prompt, courteous manner. Communicate with service customers to determine the nature of the mechanical problems. Secure agreement from customers before repairs; cover cost estimate; and approximate time when vehicle’s work will be completed. Test drive the vehicle with the customer if there is any question regarding the nature of the problem. Schedule appointments. Keep a daily log of repair orders written. Communicate the need for additional work when needed; explain the details to the customer.Deliver vehicles to customers and answer any questions, review work preformed and explain charges and coverage.

Jaguar de Puerto Rico, San Juan, P.R.

Service Advisor 06/1998 - 02/2001

Communicate with service customers to determine the nature of the mechanical problems. Secure agreement from customers before repairs; cover cost estimate; and approximate time when vehicle’s work will be completed. Test drive the vehicle with the customer if there is any question regarding the nature of the problem. Stay up to date on technical and performance information on all vehicles serviced by the dealership. Advise customers of parts ordered and make an appointment to have them installed. Assist the service manager.

EDUCATION

Universal Technical Institude Phoenix, Arizona

Automotive and Diesel Technology 1995 - 1996

SKILLS

- Fully bilingual (Spanish, English) - Over 6 years of experience

- Good comunications skills - Custumer Oriented