Customer Service Manager

SHAKEMIA BROWNE

*** *. **** ******, ***.*R Brooklyn, NY 11236

646-***-**** **************@*****.***

Summary

A motivated, dedicated worker with good clerical and communication skills that will use my valuable work ethics which will become an asset to your company.

Work Experience

Williams Lea/Linklaters LLP, New York, NY 10/10-Present

Lead Receptionist

Answer high volume of calls using switchboard

Make travel arrangements for clients and employees

Reserve conference rooms and arrange set ups (Catering & IT)

Maintain Conference room supplies and appearance

Provide some administrative duties and clerical work

Williams Lea/Latham &Watkins LLP, New York, NY 08/07-10/10

Fax Associate Sr.

Sort and distribute U.S. postage, Courier and first class mail to firm employees

Faxing important documents for employees and clients

Providing some clerical needs

Shearman & Sterling LLP, New York, NY 04/05-01/07

Fax mail Messenger

Sort and distribute U.S. postage, Courier and first class mail to firm employees

Faxing important documents for employees and clients

Providing some clerical needs

Barnes & noble/Marymount College Bookstore, Tarrytown, NY 09/03-01/05

Sales clerk/inventory

Provide quality customer service to all customers

Cataloging

Inventory

News America Marketing, New York, NY 09/02-06/03

Business Manager Assistant

Organize, label, file, and maintain important company documents

Competitor tracking and research

Data entry

Court Runners Inc., Bronx, NY 07/02-09/02

Paralegal Assistant

Researching legal documents for attorneys

Travel with attorneys to court to document case

Catalogue, label, file and maintain contracts and case binders

Education

Marymount College of Fordham University, Tarrytown NY 09/03- 01/05

Second semester sophomore/ Legal and policy studies w/a minor in psychology

Bronx School for Law Government& Justice, Bronx, NY Graduation 06/03

High School Diploma

Training

Grace Institute New York, NY 09/08- 03/09

Business Skills Program

Skills

Microsoft Office 2003, Adobe Acrobat 8, Elite Billing, Business Writing, Customer Service, Data Filing, Etc.

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