Project Manager Management

OBJECTIVE

IS Management/ Project Management

SUMMARY OF EXPERIENCE

While continually working in multi-million dollar corporations in Information Systems, I achieved twelve years of experience in installation, configuration, maintenance and troubleshooting of networks, servers, applications, and PC hardware and peripherals. I have twelve years of experience in Solutions Development, training (end-user and technicians), purchasing hardware, software and peripherals from the

recommendation to procurement stages and the creation, implementation and testing of Disaster Recovery and Security policies and

procedures.

In my past positions as a desktop and network engineer, I gained seven years of experience in procurement, installation, configuration and

maintenance, planning and implementation of large scale desktop rollouts using imaging and active directory, router and protocol configuration and troubleshooting, hardware and software build testing, backup management and environmental optimization.

In my three most recent positions I gained experience as a Solutions Architect and Project Manager, engineering and implementing

network environments, Research & Development, RFP, budgets and cost analysis, rollout phase planning, PMO and management presentation and reporting, implementation and testing of server & desktop solutions and documentation of legacy and final environments.

SUMMARY OF SKILLS

OS / Servers:

Windows Vista, XP

Windows 2008: Group Policy; Active Directory

Print/File/ Web Servers

Exchange Server

Terminal Services

SQL Server

Network Backup

IIS; Apache

Data Recovery

Data Security

ESX

SMS, BEM

SharePoint/ MOSS

Applications:

AVG, Norton (SEM) & McAfee

Project, Visio

Symantec Ghost

Backup Exec, ArcServ,

Crystal Reports

Adobe Acrobat

Visual Studio

VNC, RDC, pcAnywhere

Soft Skills:

Project Management

Business Writing, Proposals

Proofreading

Corporate Filings

Customer Service

Human Resources

Procurement

Compliance

Budgets & Cost Analysis

Team Leadership

Employee Retention

Employee Coaching

Diplomacy

Enterprise Hardware:

Servers: Dell, HP, IBM

CSU/DSU, TSU

Routers & Switches: Cisco Dell, HP, 3COM

Firewall: ASA, PIX & Checkpoint

RAID controllers: All

Telecommunications:

DSL, Frame Relay, T1-T3

Siemens/Rolm, Executone, Avaya

WORK HISTORY

8/2008 – Present

Hewlett-Packard, Contract with TekSystems, Inc.

Roseville, CA & Montreal, QC

Infrastructure Project Manager/ Lab Network Engineer

Environment: ProCurve Networking division of HP. 3000+ Employees. Four branch offices with corporate headquarters in Roseville.

Reported to the Operations Manager.

Projects: Telecommute – Integration Project Manager reporting into Mergers and Acquisitions and Operations PMOs. Integrated

licensing portals and license acquisition generator from external data center into HP-IT internal data centers while simultaneously

integrating 3COM licensing generators into the ProCurve online portal. Extensive work in infrastructure development and acquisition,

schedule and timing coordination, Move to Production activity planning and management of application team developers and architects.

Laval, QC – Assumed responsibilities for local Lab network engineering and day to day support. Managed backup solutions, Virtual

machine creation and maintenance, SAN expansion, monitoring and redundancy. Assisted Laval staff in assimilating to new corporate

environment.

Roseville, CA – Infrastructure Project Manager reporting into the Mergers and Acquisitions PMO. Consolidated two data centers in

Waltham, MA and Laval, QC. Determined capacity abilities of Roseville resources, architected new data center solution including local

servers, switches, local risk firewall/security, racks, UPS, Backup strategies, VM Capacity, naming conventions and SAN capacity and

expansion. Arranged for disposal of legacy equipment and shut down of local offices. Performed cost analysis of solutions, and

maintained sectional budget including cost center allocations. Weekly status reporting, management solution presentations and

documentation of legacy and new environments.

Laval, QC – Assumed responsibilities for local Lab network engineering and day to day support. Managed backup solutions, Virtual

machine creation and maintenance, SAN expansion, monitoring and redundancy. Assisted Laval staff in assimilating to new corporate

environment. Implemented new network environments, including navigating the intensive security process for fulfillment of network

requirements.

Skills: All of the same as previous company, plus: capacity planning; 1000 hours of Project Management

12/2003 – 8/2008

Adept Solutions, Inc.

Yuba City, CA

Information Systems Manager / Solutions Architect

Environment: On-site computer Service Company servicing all of Yuba and Sutter Counties. 500+ Clients with environments varying

from one to 60 users. Lead team of four I.T. Technicians and two Administrative positions. Reported to the President

Projects: Lead team of four technicians in multi-location rollouts including workstation builds and imaging. Managed all aspects of

server and workstation support, infrastructure engineering and deployment. Project management for over 150 projects including new

environment rollouts, legacy upgrades, workstation redesign and deployment, network backups, redundant systems, infrastructure

upgrades including network equipment, desktop maintenance plans, wiring and remote maintenance solutions. Full support for service

level agreements and business administration. Using third party tools, managed all aspects of network administration and engineering at

remote locations for twenty clients with 9-60 employees at each client location. Data recovery, hardware maintenance and Tier III

desktop support in Service Center.

Skills: All of the same as previous company, plus: Business administration; HR and training; 3600 hours of Project Management

5/2000 – 5/2003

Systems Integration Solutions, Inc.

San Francisco and Walnut Creek, CA

I.T. Manager / Senior Network Engineer

Environment: 104 in-house users, 50+ remote access clients with 6 branch offices. WAN connections between all offices.

Approximately 19 Compaq and Dell servers with Windows NT 4 infrastructure, Win98 Desktops, Win2K laptops. Single Domain

infrastructure with Exchange and several SQL servers. Independent development lab with 20+ servers using Windows NT 4, Windows

2000, Sun Solaris, and Linux. Lead team of three I.T. Technicians. Reported to the I.T. Director.

Projects: Lead four person team for 150 client desktop rollout. Performed NT4 to Win 2k server upgrades; Designed and deployed

Active Directory. Using group policies, created and implemented Disaster Recovery, Backup and Security policies. Built and maintained

Development Lab and associated policies and procedures. Lead Helpdesk call center/email response team. Streamlined helpdesk

procedures and response times. Suggested and implemented MCSP program; Upgraded Phone system; Created the new user orientation

training syllabus and format; Developed purchasing procedures; Implemented Virtual Private Networking remote access via the

internet. Created web based quarterly newsletter. Designed and implemented client extranet website. Participated in portal/intranet

development. Researched and negotiated vendor contracts. Ongoing network administration, desktop support and network

maintenance.

Skills: All of the same as previous company, plus: Active Directory, Group Policy, Exchange, VPN, Checkpoint Firewall-1, Windows

2000 Servers/Workstations, Executone phone system; 1000 hours of Project Management.

2/1999 – 5/2000

US Trust Company

Palo Alto, San Francisco and Larkspur, CA

Systems Administrator

Environment: Solely responsible for 90 users in three branch locations with 12 + remote access users. Frame Relay (Cloud) connections

and PtP T1s between offices. Mixed network with Novell and Windows NT. Windows NT Workstation on all desktops, Windows 98

laptops. Independent network for separate corporate division. 2 I.T. contractors were engaged on a project by project basis. Reported

to the Vice President of Operations.

Projects: 20,000sf site builds including telecom, equipment, general facilities issues, LAN/WAN Connectivity and networking. Software

Upgrade Rollouts for 90 PCs. New Hardware acquisitions and implementations, Cabling infrastructure and design, Network

conversions Novell to NT migrations, Windows 95/98 to NT upgrades, Frame Relay, T1 and DSL implementations w/NAT support,

Firewall solutions, and Email Migrations: CCMAIL to Lotus Notes. General desktop and Server Support including monitoring,

maintenance, troubleshooting and backups. End-user training for all desktop applications including proprietary systems as well as the

Microsoft and Symantec product lines. Web Design for Intranet and Internet sites. Contract Negotiation with 3rd party software

vendors, telecom providers and facilities vendors. Pre and Post production testing of hardware and software builds

Skills: All the same as previous company plus Lotus Domino/Notes, 3rd Party software, SMS Deployment, Office 2000, ACT 2000,

Norton AV 2000, Norton Ghost, Seagate BE, Diskkeeper, Novell, ARCserve Backup. Mainframe connectivity and troubleshooting.

SQL 6.5 and 7.0 Implementation and Administration, Siemens/Rolm phone system, Lucent Merlin phones; 800 hours of Project

Management.

7/1998 – 2/1999

Delta PC, Inc.

Novato, CA

Technical Consultant

Environment: Dispatched on-site technician for systems integrator and network consulting company. Diverse corporate and residential

environments.

Projects: Technical support to end users, both phone and on-site; hardware and software troubleshooting with an emphasis on OS and

Word Processing software, and communications hardware; End-user training for Windows 98, Windows NT, Word, Excel, PowerPoint,

Internet Browsing, Email, ACT 4, PC Anywhere, and various smaller end-user programs; Network installation single-multiple domain in

NT environment. Up to 150 clients with LAN, WAN and Internet configurations; Legacy Network diagnostic, monitoring and

troubleshooting. Account and backup operator in-house for 10 users, 3 file servers, and 2 web servers. Purchased company inventory

for system building and regular stock. Build to order systems sales. Recommended upgrade solutions and assisted with new purchasing.

Performed administrative and clerical tasks in house with an emphasis on accounting and inventory.

Skills: All the same as previous companies plus TCP/IP router switch and hub configuration; SQL; Novell; Lucent Partner; Office 97,

pcAnywhere, RAID.

EDUCATION

Tamalpais High School Diploma with Honors

1995 Accord Ecole de Langues Completed French language coursework in Paris

1996 Marin Community College Coursework towards Computer Science Degree

1998 Quickstart Technologies Complete program for MCSE

2000 WAVE Technologies Continuing Education for MCP

2005 Dell Self-Study Program Complete coursework toward Dell Certified Systems Expert

2000-07 Management Training Substantial coursework in management skills & coaching techniques

2007-08 Yuba College Undergraduate work

2010- State University of NY Bachelor’s Program; English

CERTIFICATIONS

1998- Microsoft Certified Professional

2005 Dell Certified Systems Expert

AFFILIATIONS

2004- Secretary of the Board of Adept Solutions, Inc.

2006-07 Vice President of LeTip of Yuba City

2007-08 President of LeTip of Yuba City

Sutter County Grand Juror

2006- Member of Soroptimist International

VOLUNTEER & COMMUNITY PROJECTS

2007 Procured and networked computers; Created database for Hands of Hope, a 501c in Yuba City, CA

Procured and installed desktops for missions in Mexico

Sutter Union High School Panel Interviewer

Sutter County One-Stop Employer Panel

Career day Speaker for Plumas Lake school district

2005-07 Volunteer Systems Administrator for St Andrew Presbyterian Church

1998-00 Computer trainer for Golden State Computer Society, San Rafael CA

1994-97 Computer trainer for Orange Empire Railway Museum, Perris CA

SARA N. NEUKIRCHNER

192 ORIENT ST. BAYONNE, NJ 07002

PHONE 201-***-**** • CELL 201-***-**** • EMAIL **********@*******.***

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