Manager Customer Service
Resume:
NICHOLAS ROBIN DUNNE
Management
Address: ** ***** ***
PARADISE POINT
QLD AUSTRALIA 4216.
DOB 28 Jan 1963
Australian
Email: ***********@*******.***
Telephone: 040*-***-***
Over view:
Over the years I have developed and demonstrated an exceptional range of abilities. This has cultivated into excellent communication skills, an ability to work independently or as a member of a team & a person that can make the hard decisions whilst thinking on their feet, at the same time looking after the Company. In my military career and more recently over the last four years in Iraq & Afghanistan, discipline, sound management, excellent maintenance management, mechanical skills, problem-solving and decision making skills have made myself a skilled leader. Having worked for both the Australian, United States (DoD, DoS, USAID), as well as cultural & compliant with the Iraqi government & people of Iraq/Afghanistan, I have developed a sound understanding of different compliancy systems covering a vast arrange of issues. My diverse experience & ethical standards also makes me an ideal asset for any company that wishes to grow, cultivate as well as fulfill their potential growth. This broad background also illustrates a proven ability to adapt to changes and new work environments, to co-ordinate a range of tasks and the capacity to adapt to changing work demands and priorities.
TRADE:
• Motor & Vehicle Mechanic (Diesel & Benzene)
Education:
• School Certificate Mt. St. Patrick Regional High School, Murwillumbah, NSW 1979
Training:
• Graduate of Army Apprentices School, Army Apprentices School 1984
• Education Department Victoria, Trade Certificate (Vehicle Mechanics) 1984
• Industrial Training Commission of Victoria, Apprenticeship (Motor Mechanics) 1983
• Education Department Victoria, Leaving Technical Certificate 1981
Experience:
• Park Star Hotel Maintenance Manager Kabul Afghanistan, Sep 2011–Jan 2011
Supervise completion of 180 rooms Hotel including:-
Masons, carpenters, electricians, plumbers, etc..
Site visits/proposal to Heart & Mazar Sharief Afghanistan for
O & M & Catering (US DoS 200 man camp). Although a short time in
Afghanistan, assigned tasks were completed well within time frame & above expectations.
• Vehicle Fleet & Generator Maintenance Manager Iraq Wide, 2008 –2011
My position at Sallyport Global Services includes the following responsibilities:
• Power Generation Department:
• Implementing and sustaining preventative repair schedules on generators.
• Assessing and managing of sub contractors.
• Attend corporate meetings with USAID and Sallyport corporate based in Washington DC.
• Quality control on electrical and mechanical maintenance performed on generators.
• Managing procurement of parts, oil and equipment to maintain serviceability of generators.
• Managing distribution and maintenance of power grid in three compounds.
• Management of power change-over and integration between generated power supply and Municipal power supply where applicable.
• Implementation and management of reporting structure supplying corporate management with technical data contributing to budget planning and future developments (fuel consumption, load requirements, projected requirements based on data history collected and maintenance costs).
• Management of fuel reserves – Delivery, distribution and consumption in 3 compounds across Iraq.
• Supervision and Management of teams performing maintenance and repairs on Perkins 130, 350, 550, 650, 750, 800, 1000KVA & 1250kva generators as well as Cummins 500KVA and Deutz 450KVA generators.
• Vehicle Fleet Department:
• Implementing and sustaining preventative repair schedules on 73 armored Chevrolet Suburban’s, Toyota Land Cruisers, Camry’s, BMW’s & Mercedes.
• Managing procurement of part, oils and fuel for vehicle fleet.
• Management of technical stores, issuing and receiving of parts used for vehicle fleet and generator maintenance.
• Managing and advising maintenance teams responsible for vehicle maintenance and repairs.
• Upgrading and maintaining workshop facility and workplace safety.
• Planning of corrective maintenance schedule.
• Maintaining vehicle history files.
• Owner-Manager, Warwick Forbidden Fruit, Warwick QLD, 2005 - 2008
Warwick Forbidden Fruit is a fruit and vegetable business that I owned and operated that was built up to a very successful enterprise. I was responsible for the overall management of the enterprise including:
o Supervising of staff
o Stock ordering and stock control
o Setting up promotional displays
o Liaising and negotiating with suppliers
o Customer service
• Mechanic (part-time) 2005 – 2008
In addition to starting my own business, I worked part time as a self employed mechanic. This included:
o Diagnosing mechanical problems
o Repairs and maintenance to medium sized trucks, cars and forklifts
o Welding and electrical repairs
• Owner-Manager, Dunpaul Holdings, Ipswich QLD 2003 - 2004
As the owner operator of a supermarket, I was responsible for managing all aspects of the enterprise including:
o Designing, organizing and building supermarket
o Interviewing and training staff for the supermarket (groceries, fruit and vegetable, deli and butcher)
o Managing all areas of the business from Trolley Boy to Checkout to management staff
o Liaising and negotiating with suppliers
o Customer service
• Owner-Manager, Westside 5 Star Supermarket, Warwick QLD 1995 - 2003
While the owner operator of a supermarket, I took the taking’s up from $3,000 a week to over $75,000 a week. I was responsible for managing all aspects of the enterprise including:
o Recruiting, training and developing staff
o Stock ordering and stock control
o Liaising and negotiating with suppliers
o Accounting banking
• Owner-Manager New Brighton Trading Post New Brighton NSW 1991 - 1994
As the owner operator of this retail business, I was responsible for managing all aspects of the enterprise including:
o All aspects of small business management, including post office, news agent, bottle shop and takeaway foods
o Recruiting, training and developing staff
o Stock ordering and stock control
o Liaising and negotiating with suppliers
o Overall management of the business
• Real Estate Sales Consultant, RE-Max, Brisbane QLD 1991 - 1992
After leaving the military, I developed interpersonal and marketing skills as a sales consultant with responsibilities that included:
o Sales consultations
o Recommending marketing strategies
o Client service
o Completing documentation
• Corporal Mechanic, Australian Army, Townsville & Brisbane QLD 1980 - 1990
While serving in the Military, I developed his mechanical skills and work disciplines through the execution of duties that included:
o Repairing, maintaining and rebuilding all types of in service military vehicles
o Performing basic fitting, machining, welding and light metal fabrication
o Operating general and specialist test equipment
o Supervising the work of other tradesmen. i.e. motor mechanics
o Conducting on the job training for tradesmen
o Identifying and specifying repairs as required
Referees:
John DeBlasio
President Sallyport Global Services
Phone +1-224-***-**** (USA)
*********@***************.***
Pat London (Iraq)
Project Leader, Client Relations
Iraq: +964 (0-780-***-**** | US Cell: 1-269-***-****
*******@***************.***
Jeffery Coonjohn (Afghanistan)
**********@*****.***
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