Customer Service Technical Support

Willie Terrence Williamsaqq

**** ****** **** *** #*** Greer, SC 29650

*********************@*****.***

864-***-**** (mobile)

OBJECTIVE

To pursue a rewarding career in the computer/technical field

EDUCATION

SOUTH CAROLINA STATE UNIVERSITY, Orangeburg, SC

Bachelor of Science

Major: Computer Science

Graduated May of 2002

EXPERIENCE

Alorica, Simpsonville, S.C.

Tier 2 Laptop Technician 2012 to present

**Resolve technical issues with Samsung laptops, tablets, and printers

**Troubleshoot software issues over the phone

**use problem solving methods to resolve technical problems

Verizon Wireless, Greenville, S.C. 2006 to 2011

Technical Support Coordinator

**Resolve mobile phone, pda, laptop, and tablet issues for the customers

over the phone

**Troubleshoot voice and data connection issues

**use problem solving methods to resolve technical problems

Insite Technical Support, Newberry, S.C. 2003 to 2006

Tier2 Support Technician

**Provided technical support for dsl/cable, satellite, and dialup modems

**Offered customer service and answered general questions

**use problem solving methods to resolve technical problems

COMPUTER SKILLS

**Microsoft OS: 98, 2000, ME, XP, and Vista**

**Apple OS: 8, 9, 10

**Excellent in treating computer viruses and spyware

**Web browsers: Internet Explorer, Netscape, and Firefox

**Email Clients: Outlook, Outlook Express, Incredimail

**Minimal Experience in Unix and Linux*

**SAP GCIC

ACTIVITIES/HONORS

**Writing Poetry

**Reading

**College: Deans List (1997)

**Excellent in working with people

**Employee of the Month (October 2004)

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