Customer Service/Medical Assistant

Amneris Melendez

**** *** ****** *****:570-***-****

Philadelphia, PA 19120 Email: ******@*****.***

PROFILE: To secure a position in which I can contribute my customer service skills and clinical training to all clients.

EXPERIENCE:

3/11-9/11 Traci Lynn Fashion Jewelry Wilmington, DE

Showroom Cashier

• Answer multi-line phone systems

• Assist customers with any purchases

• Maintain contact with both vendors and customers

• Assisted manager with any issues in the department

• Monitored inventory and replenishment for active and inactive files

• Filed, faxed and made copies for the clients

• Assisted coworker with case loads

6/10-11/10 Greater Philadelphia Health Action Inc. Philadelphia, PA

Medical Assistant/Phlebotomy

• Triaged patients

• Conducted EKGs and Urinalysis

• Prepared patient exam rooms

• Used ICD-9 codes

• Administered injections

• Performed phlebotomy

• Stocked supplies in exam rooms

• Processed lab information for Quest and LabCorp

2/10-4/10 Nasira Y. Majid Family Practice Philadelphia, PA

Medical Assistant/Extern

• Performed phlebotomy and Administered injections

• Triaged patients

• Front office administration

• Conducted EKGs and Urinalysis

• Prepared patient exam rooms

• Used ICD-9 codes

• Processed lab information for Quest and LabCorp

EDUCATION:

1/09-5/10 CHI Institute Philadelphia, PA

Major: Medical Assisting with Phlebotomy

• Diploma awarded

1/04-Present Community Collage of Philadelphia Philadelphia, PA

• Business Management

9/99-6/03 Edison Fariera High School Philadelphia, PA

• Awarded Diploma

LANGUAGE: Spanish/English Oriented

References Upon Request

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