Sales Representative Customer Service

Donna L. Azar

**** *** ****** ***** **********, PA

*************@*****.*** 858-***-****

EDUCATION

Geneva College

Beaver Falls, PA

Masters of Science, Organizational Leadership

2004

Robert Morris University

Bachelor of Science, Business Administration and Marketing

Pittsburgh, PA

Graduated Cum Laude

2001

SUMMARY

. Successful sales professional with proven track record of increasing

sales and accounts across diverse markets and across product

divisions.

. Customer focus with a consultative, entrepreneurial spirit, and value-

added approach used to achieve a one-time close and manage long sales

cycle, while building long-term relationships.

ACCOMPLISHMENTS

. At mid year, achieved 75% of year end sales plan for 2010. (PPG)

. Promoted from regional Sales Representative to Global Account Manager

for North and South America within 3 years. This represented an

increase from a $386, 000 territory to a $55 million dollar territory.

(PPG)

. Finished #1 in opening new accounts in Central Zone in 2007. (PPG)

. In 2007, achieved 109% above sales plan. (PPG)

EXPERIENCE

Pittsburgh Paint and Glass (PPG)

Global Account Manager, Optical Materials

January 2009 - May 2010

. Negotiated pricing and shipping contracts with high level managers of

multi-million dollar companies while selling monomer and optical

coatings to existing and new start up lens caster customers.

. Coordinated efforts with the technical department, research

development center, customer service and logistics team to be the only

point of contact for the customer.

. Created demand and growth in new monomer product category through

grassroots efforts at all levels of distribution in the optical

industry.

. Developed relationships between stores, labs and eye care

professionals by attending buyer's group events, trade shows and

industry events and presenting educational trainings.

Sales Representative, Architectural Finishes

September 2005 - December 2008

. Focused on building a new territory from scratch in the Metro

Detroit market.

. Sold industrial paint equipment to the defense and aerospace

industry.

. Made cold calls, and used creative ways to find new buying

accounts: i.e., mailings, sales blitzes and referrals.

. Utilized leadership skills to build close relationships with

store teams to help generate leads.

. Proficient knowledge of AF coatings and applications.

UBS Aesthetics July

2004 - August 2005

Independent Sales Representative

. Sold medical equipment in the Pittsburgh aesthetics market.

. Demonstrated and taught prospective and new clients how to use

equipment.

. Implemented time management skills in cold calling and appointment

setting.

Kraft Foods/Nabisco Division

January 2002 - March 2004

Customer Service and Sales Representative

. Managed territory of 13 large accounts in the Northwest suburbs of

Pittsburgh, PA. Planned and delivered presentations to clients.

Effectively wrote orders and sold incremental displays at store level.

Established and maintained rapport with key store individuals. Won

Creative Display Contest using almost 1000 bags of Chips Ahoy cookies

in massive display in store. Achieved 103% above plan, year ending in

2003.

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