Medical Customer Service
Resume:
Madeline Thomas
Faunsdale, AL 36738
(334) 334-***-****
***.********.******@*****.***
To secure a position as a retail store manager in the esteemed company where I can utilize the active experience and dynamic skills for maximizing the profit of the company. My leadership qualities can help in managing the work efficiently and in running the administration smoothly. Quality education blended with sense of responsibility will come in on the goals of the organization.
Education
Herzing University Madison, WI
Associates in Medical Assisting
• Coursework has focused on Microsoft Office Suite and Medical Terminology
• Coursework has focused Anatomy and Physiology I and II
• Anticipated graduation date of December 2012
Saint Mary College San Antonio, TX
Associates in Business Administration 8/01-5/03
• Completed coursework includes
• Principles of Accounting I
• Principles of Accounting II
• Microeconomics
• Principles of Management
U S Army Medical School Fort Sam Houston, TX
Certification in Patient Administration Specialist 8/93-10/93
• Completed coursework includes
• Health Care Entitlements.
• Admission and Disposition Procedures.
• Medical Records.
• Automated Health Care Information Systems.
• Patient Administration Operations.
• Medical Terminology.
• Anatomy and Physiology.
• Medical Coding
• Health Service Support and Patient Administration Functions during Combat/Contingency Operations.
• Rotation at a military hospital.
• Visit a Deployable Medical Systems Equipment Training (DMSET) site at Camp Bullis, Texas
Professional Experience
Family Dollar Selma, Alabama
Assistant Manager 02/11- Present
• Interface directly with customers to provide assistance and resolve problems.
• Supervise product inventory; verify quantity and quality of products received.
• Handle scheduling of employees and related personnel issues.
• Supervised product inventory; verify quantity and quality of product received.
• Handled full and part time shift scheduling of employees and other personnel issues.
• Managed front cashiers in areas of monies handling, voids, shift breaks and customer service.
• Supervised all daily functions of store activity to ensure customer satisfaction.
• Managed full and part time shift schedules of employees and other personnel issues.
• Handled all aspects of inventory, bookkeeping and payroll; performed daily bank runs
US Army Bamberg, Germany
Medical Supervisor 8/05-11/10
• Performed administrative functions, including appointment scheduling, patient transfers, billing, filing, and shipping and receiving
• Provided excellent patient care throughout the admittance and discharge processes, during patient interviews, and while take vital signs and measuring height and weight
• Abiding by HIPAA policies, reviewed patient medical records, released records to outside facilities, and prepared statistical tables, charts and graphs according to data
Health Information Technician Fort Sam Houston, TX
5/00-8/05
• Maintain departmental records using a complex computerized filing system to retrieve files, locate missing records, file new and updated information, merge duplicate records, abstract charts, and purge old records.
• Respond to staff requests for patient records by retrieving, copying and delivering medical files and microfilm records.
• Assist physicians with completion of medical record deficiencies, which must be resolved within 30 days of patient discharge to ensure compliance with JCAHO and state regulations.
• Oversee the placement of bodies in the morgue; notify and release bodies to a mortician; compile death certificate information; and arrange with mortuaries for transfer of the deceased.
• Perform chart constructions and use the department's computer system to compile, monitor and file legal documents pertaining to patient births, deaths and other medical information.
• Update name changes and medical record numbers in the hospital computer system.
• Issue medical record numbers as needed.
• Deliver and retrieve incomplete charts.
• Expedite the completion of insurance outliers.
• Assist the department by answering questions, answering phones, and performing other duties as assigned.
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Boss’s Packaging Meridian, MS
Administrative Assistant and Bookkeeper 10/97-5/00
• Organized, maintained, and reviewed personnel records, including pay documents, for approximately 133 employees using an automated information system
• Provided accurate information concerning personnel programs and assisted with payroll and benefits issues
• Calculated, posted and distributed employee payroll
References
Upon Request
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