Customer Service Quality Assurance

Location:

Salary:

open

Posted:

March 07, 2012

SANDIE SINGHARATH

**********@*****.***

Objective: To join a company where I can continue to provide superior customer service while acquiring professional development and growth.

Experience:

Waitress/Bartender-Babydolls, Fort Worth, TX 03/07-12/09

Mixed and served alcoholic and nonalcoholic drinks to patrons of bar, following standard recipes

Requested identification from customers when legal age was questioned

Computed bill and accepted payments for drinks served

Organized and arranged bottles and glasses in bar area for convenient access

Sliced and pitted fruit for garnishing drinks

Took orders for and served light meals and snacks

Cleaned and maintained work area

Front Desk Clerk-Super 8 Motel, Euless, TX 05/03-04/06

Front Desk Manager-Ambassador Suites Hotel, Fort Worth, TX 05/03-04/06

Greeted, registered and assigned rooms to guests

Issued room key, explained features of room, such as operation of radio, television, telephone and night-lock

Offered information pertaining to available services and facilities of hotel, points of interest and entertainment attractions

Processed check outs, tallied bill and collected payments in cash or authorized credit card transactions

Trained, supervised and managed front desk staff

Reviewed work schedules, assigned daily duties and resolved conflicts

Monitored and inspected completed work to ensure quality assurance and maintain standard of excellence

Hostess-Italiano Restaurant, Saginaw, TX 06/01-07/01

Greeted and seated diners

Distributed menus and provided information about daily specials

Poured water and assisted with serving meals as needed

Cleared, wiped down and reset tables

Manually washed dishes, pots, pans and cooking utensils

Cashier-McDonalds, Mansfield, TX 03/98-05/00

Took and simultaneously recorded customers' orders on a computerized cash register

Accepted cash payments and processed credit/debit card transactions

Retrieved food items from storage and serving areas, placing them on serving trays or in take-out bags

Replenished napkins, straws, condiments and other supplies as needed

Education: Venus High School-Attended Venus, TX