customer service, supervisor, call center

Denise Johnson

**** ********* ***** **.

West Bloomfield, Mi 48322

248-***-**** hm 248-***-**** cell

Customer Service, Inside, Outside Sales, Retail and Management Experience

Employment History:

Manufacturers Financial Corporation Farmington, MI 08/2006 - 4/2007

Customer Service and Sales Manager, Retail and Wholesale- Responsible for customer service, sales and management. Responsible for the management of the wholesale, retail and small call center. Conducted hiring and training of Loan Officers, account executives and customer service reps. Oversaw and managed all funding and post closing issues. Conducted and managed correspondent coordinator and wholesale funding activities. Worked closely with title companies to ensure title issues were effectively resolved. Conducted collection activity for delinquent borrowers. Monitored and made incoming, outgoing sales and customer service phone calls to ensure excellence.

First Source Financial Southfield, MI 3/2003 - 8/2006

Branch Manager responsible for the Michigan territory. Initiated hiring, training and management of loan officers, processors and compliance officers. Conducted performance management. Managed weekly report submission process for submission to corporate. Coordinated scheduling, timing and clear to close process with multiple title companies. Awarded corporate paid trip to Las Vegas for superior branch sales performance and quality loan compliance management.

Security Mortgage Farmington Hills, MI 9/2000 - 3/2003

Branch Manager Managed my own independent office as a retail loan broker. Managed loan origination, hiring, training and conducted office staff responsibilities. Conducted loan processing and worked with multiple title companies simultaneously to secure loan closing.

SBC (Ameritech) 1998-1999 Responsible for acquiring new and maintaining existing

customers. Sold telephone equipment and telecommunication services.

Cadillac Electric Oak Park, MI 1987-1998

Inside/Outside Sales Rep/Customer Service Outside account exec responsible for selling electrical materials and components to OEM and MROS markets. Presented sales seminars, product-training classes to mid and senior level managers. Made appointments as well as cold calling. Maintained good customer

Service in order to grow the sales territory. Worked the inside sales/customer service desk in the call center for two years prior to receiving a promotion to work in the field.

Retail Management experience in various retail establishments, Burlington Coat Factory, Children’s Place

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