Customer Service Administrative Assistant

Ashanti Davis

*** * ******* ****** *******, GA **223 Phone: 678-***-****: E-mail: **************@*****.***

Seeking position as…

Administrative Assistant

Customer Retention / Employee Training / Quality Control / Team Building

“Proactive Leader and Problem Solver”

“Over six years experience as a customer service support including training, order entry,

Client relations and production.

AREAS OF EXPERTISE

Time management-deadline sensitive

Team Building and Motivation

Utilization of manpower and resources

Data entry

Inventory Control

Value-Added Products & Customer Service

Word Processing and typing 50 wpm

Lotus1-2-3, Word Perfect 5.1 , Microsoft Word & Power Point

KEY CAREER ACCOMPLISHMENTS

CUSTOMER SERVICE

Strong verbal and communication skills.

Self-starter; can be depended on to complete any task under minimal supervision.

People oriented; enjoy working directly with customers and the general public.

Successfully handled customer inquiries.

Established dependability and work accuracy.

Received and verified customer orders.

Responsible for site supervision and the daily oversight of 15+ employees.

ADMINISTRATIVE ASSISTANT

Managed and trained personnel in areas of invoice processing and record keeping.

Organized display merchandising and sale announcements utilizing promotional materials.

Coordinated inventory control and processed merchandise returns.

Interfaced directly with customers to resolve any and all complaints.

Ensured workflow efficiencies, customer service excellence, and quality assurance.

Built a team work environment that encouraged hard work and collaboration.

The uncanny ability to carry out multiple assignments concurrently.

CAREER HISTORY

Johnson Trucking Dispatcher 2011-2012

On-Site Supervisor/Recruiter Bank of America, Morrow, GA. 2010-2011

Sales Associate Macy’s, San Diego, CA. 2006-2009

Administrative Assistant Equity Capital Mortgage Inc., San Diego, CA. 2005-2006

EDUCATION

American Intercontinental University (AIU)-BS-Business Administration-Currently Attending

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