Quality Assurance Manager

Michael D. Quattlebaum

**** ****** ***

San Mateo, CA 94401

Phone: 323-***-****

Michael .***********@*****.***

Summary: Experienced Mainframe & AS400 Computer Operator and Networking Professional with 20 years broad-based experience in Operations, Help Desk, Production support & Change Control.

Skills: IBM LEGACY SYSTEMS, VPN ISPF AS400, OPC, SDSF , TSO, NETVIEW, TSM,, CLARIFY, REMEDY COBOL, JCL

Experience:

Job Title: Computer Operator (Contractor)

Employer: Shaklee Corp., Pleasanton, Ca. Dates: 04/10 to 09/10

Duties: System Console Operations AS400, Unix & HP3000.After hours Helpdesk. Run all daily batch processing & Pick release schedules. Perform Health Checks on all systems Monitored server utilizing Networker

Job Title: Senior Computer Operator

Employer: Siemens Corp., Alpharetta, Ga. Dates: 10/00 to 05/08

Duties: Maintained Production Batch Processing, scheduling and resolution of system errors. Monitored server utilizing Microsoft Operations Manager System. Trouble shooting of data communications network equipment:(Routers, Switches & Bridges). System Console Operations. Contingency & Disaster Recovery. Working knowledge of Mainframe & Mid-Range Hardware & Peripheral Equipment. OPC, SDSF , TSO NETVIEW, TSM, VPN ISPF AS400

Job Title: Senior Computer Operator

Employer: Atlanta Group Systems, Norcross Ga, Dates: 02/96 to 08/00

Duties: Operated, Monitored & Maintained all Production schedule jobs and job flow. Production Control Identification and resolution of all production abends/errors and system problems. (Solo - Operator) Monitor & Maintain total system, responsibility for shift and department operations. Weekend IPL’s & Backup, Operate and monitor all peripheral equipment. JOBTRCK, CA-7, CA-11 CA-SCHEDULER, ISPF, SDSF, MVS JCL

Job Title: Change Control Coordinator

Employer: Ciber/Compaid, Atlanta Ga Dates: 02/98 to 10/99

Duties: Software Configuration Management, Developing team policies and procedures controlling the flow of programs moving between the production and test regions. PVCS Tacker and Version Manager(VM) Project Admin. Quality Assurance, version control testing release management and change tracking. Mainframe and PC based hardware platforms.

Job Title: Production Control Analyst

Employer: Alternative Resources Corp, Atlanta Ga Dates: 01/91 to 01/96

Duties: Identification and resolution of all production scheduled and Batch scheduled programs. Assist end users and technical support with abend resolution. Support job programmers and Operations on weekend on-call services. Heavy JCL, CA-7 CA-SCHEDULER, ISPF, SDSF, MVS, CA-11 JOBTRACK

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