Customer Service Manager
Resume:
Daena D. Murray
Fredericksburg, Texas 78624
*********@*****.***
Objective: Individual seeking employment in human resources, supervision, recruiting, staffing, marketing and sales, administrative, and customer service areas. My personality is outgoing, positive, competitive, assertive, am determined to succeed and goal orientated. My computer skills include knowledge in Microsoft Word, Windows, Excel, Maestro, ACT 9.0, Tempus and TempWorks, Office Ally and MyMed Leads. Possess above average typing speed and excellent written and oral communication abilities.
Employment History:
Schneider’s- 72 Degrees Air Conditioning & Heating 04/12 to 5/12 Fredericksburg, Texas
Customer Care Representative/Scheduling Coordinator
• Answered all phone lines
• Scheduled customers for service issues for 5 Technicians & numerous locations within a 60 mile radius
• Called customers for reminders for the next day appointments
• Marketing to customers to set up future appointments
• Various clerical tasks
Bh2-Balanced Hormones and Health 03/2011 to 02/01/2012 Austin, Texas
Marketing/Consultant for New Patient Leads
• Consult with new Patients from 4 Lead Sources on the bioidentical hormone practice
• Involves customer service in the education of bioidentical hormones for men and women
• Consult with new patients on the process of financial arrangements
• Responsible for calling 50-75 new patients a day for scheduling of 3 Locations in Texas
• Responsible for turning new prospects into patients
• Verification of insurance for this out of network practice originally
Easter Medical Staffing 03/07 to 03/2011 Georgetown, Texas
Staffing Specialist
• Cold call hospitals and clinics for employment opportunities for Physicians, CRNAs, etc.
• Recruiting for Physicians, CRNAs, Nurse Practitioners & Physician Assistants
• Contract negotiation with hospitals, medical groups and facilities
• Perform communication through phone, fax and email for clients and providers
• Conduct market research for potential business and providers daily
Chase Staffing Services 08/05 to 02/09/07 Austin, Texas
Operations Manager/Senior Recruiter/Staffing Executive
• Duties included heavy marketing and recruiting for positions and employees (90%)
• Accountable for recruiting, interviewing, qualifying and placing temporary and permanent employees at clients’ businesses for (temp and direct hire) light industrial, technical, clerical, human resource and professional positions
• Duties include background and employment reference verification, hiring and terminating employees, matching the individual with the right companies and total customer satisfaction
• Data entry of all applications into TempWorks, documenting all actions for employees and companies information into the database
• Implemented marketing and research to discover new clients in the Austin area, set appointments (five to ten per week) and marketed candidates to prospective customers
• Developed a target list of 125 companies in Austin for sales purposes
• Sole employee at the office from August 05 to September 05, totally responsible for running the office, setting appointments for employees and payroll for all temp employees
Employment Choice Inc. 01/05 to 06/05 San Antonio, Texas
Recruiter
• Human Resources and Administrative Assistant Recruiter for the Austin area
• Developed marketing and researched companies to build rapport and business
• Direct Hire placement of employees for administrative and HRpositions
• Accountable for opening up the Austin area with an Accounting Recruiter
• This position was a contract position, the Owners were trying out the Austin market
AccountingSolutions 3/04 to 11/04 San Antonio, Texas
(They are now Accounting Principals)
Recruiter
• Accounting Recruiter for the San Antonio area
• Positioned accounting employees on temp and direct hire positions
• Developed marketing and research to assemble a customer base
• This position was downsized when Accounting Principals bought out AccountingSolutions
Unemployed 8/03 t0 3/04
StaffingSolutions 8/15/97 to 08/12/03 San Antonio, Texas
Staffing & Direct Hire Consultant/Supervisor/ Business Development Manager
• Developed, marketed, cold called, tele-marketed and sold full service staffing services
• Business Development Manager from 1/21/03 to 08/12/03
• Cold called from 50-80 companies per week, telemarketed 40-60 companies weekly,
• Set up 8-12 appointments per week, brought in at least 2 new orders per week
• Produced approximately 800-1000 hours per week, and 2 direct hires in progress, secured one large light industrial client within one month into my job
• Developed several large accounts within a six month period
• Cold called on light industrial, professional, administrative, and technical companies
• Staffing Supervisor duties below:
• Performed administrative written documentation to clients for our services
• Highly skilled at selling the candidate with high mark up profits (temp & direct hire)
• Advanced and proficient customer service skills
• Supervision of all Field Employees on assignments
• Disciplinary actions and documentation of all Field Employees
• Recruited, marketed, and staffed in temporary and direct hire areas (averages 1000-2300 weekly hours)
• Interviewed employees for temporary and direct hire
• Presentations to Client in meetings to insure our high quality of staffing
• Sales calls to prospective client's (in person and by phone)
• Knowledge of employment laws, EEOC, unemployment claims, and workers comp
• Billed $49,000. in direct hire fees for 1999, $40,000 for 2000, $38,000 in 2001, $35,000 in 2002
• Direct Hire replacements in four years was at one replacement
• Direct hire placements in Executive Secretarial, Management, Sales, Purchasing, and Network Administration
• Profits from temporary staffing at $10,000. Weekly (minimum) plus direct hire fees
• Professional and assertive negotiating skills with clients and Field Employees
Norrell Corporation 02/95 to 08/97 San Antonio, Texas
Human Resource Assistant
• UPS/Norrell Customer Service Call Center
• Accountable for 700 employees for employee benefits & workers compensation
• Orientation of all new employees on their benefits
• Human resource assistance in counseling of benefits & workers compensation
• Worked closely with Risk Management on workers compensation of employees
• Logged and maintained accurate files on employees' injuries for Norrell
• E mailed to employees any changes in benefits
• Worked with the Payroll Department when they needed my assistance
• Worked closely with the Human Resource Manager on additional duties
Dunhill Temporary Systems San Antonio, Texas
Account Executive & Marketing Specialist
Brink's Home Security San Antonio, Texas
Sales Consultant
• Commissioned Sales Consultant
• Sold security systems to homeowners and business's
Education:
High school diploma
Secretarial & real estate courses
(Inactive real estate license)
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