Customer Service Human Resources

Location:

Salary:

12 ph

Posted:

March 26, 2012

Luis Orlando Arevalo

Norcross, GA 30093

**********@*****.***

OBJECTIVE To secure a position that will utilize my skills and experience with a growing company.

EDUCATION Keiser University, Ft. Lauderdale, FL

Bachelor of Science in Interdisciplinary Studies concentrations in Business Administration Human Resources and Criminal Justice

Associate of Arts in Homeland Security

EXPERIENCE Car insurance agent (Bilingual) - Club Latino Doraville., GA 30340 (03/’07-11/’09)

Sell auto insurances to customers

Answered telephone calls for customer service

Responsible for all monetary transactions and charges

Ensured all customers were approached promptly and courteously

Customer Service Representative (Bilingual) – SunTrust Bank.,

Norcross, GA 30093 (06/’05-02/’07)

Responsible to assist all customers with banking questions and concerns

Assigned to front desk and assured all customers were approached politely

Responsible to assist tellers with any concerns with a transaction

Made sure the ATM was done and ready before 2 pm daily

Answered telephone calls from customers with questions or concerns

GS-03 Clerk/ Data entry – IRS, Chamblee., GA 30341 (04/’04-10/’04)

Reviewed State and local taxes for proper processing

Responsible for incoming and outgoing money entries into the computer

Sorted and distributed State refundable and non-refundable tax returns

Enter or corrected all sort of tax information entered into the computer

Warehouse Supervisor (Bilingual) - Sunbrand Co., Chamblee, GA 30341 (01/’00-08/’03)

Responsible to prepare all transactions needed to be pick up and deliver

Supervised other employees to make sure all work was done on time

Picked up and packed orders to be delivered

Trained new employees with policies and procedures

Assisted manager with employees scheduling

PERSONAL Enjoy being in the Phi Theta Kappa Honor Society, enjoy interpreting (English/Spanish); traveling includes: Central America and the U.S.A

REFERENCES Written reference provided at your request from career planning at Keiser University, Ft. Lauderdale, FL 33309 954-***-****.