Customer Service Sales

Location:

New Providence, NJ, 07974

Salary:

18.00

Posted:

June 22, 2012

Contact this candidate

Resume:

908-***-**** (Cell)

908-***-**** (Home)

** ****** ******

New Providence, NJ 07974

********@*****.***

Summary

I have work experience, including as an Assistant General Manager, as an Executive Director and as a Personal Banker.

I hold a BA degree in Project Management and Communication from Strasbourg University.

Experience

Education

Apprenticeships

European union training program Belgium project management

Skills

French, Accountancy, Budgeting, Customer Relations, Customer service, Directing, Hiring, Human Resources, Insurance, Inventory Management,

Leadership, Marketing, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Powerpoint, Microsoft Word, Organizational Skills, Personnel,

Pricing, Project Management, Public Relations, Recruiting, Retail, Tax Planning, Catalogs, Delivery, Drivers, Policy Analysis, Management,

International Negotiation, Account Management, English, Supervisory Skills

Languages

French, English

Internships

Francophone Agency Paris public policy

CITI GROUP, New York, NJ

Personal Banker

Set up accounts for new and existing clients. Built and maintained client base. Interviewed clients to gain information on their financial status. Created

detailed profiles for new clients. Analyzed financial information to build strategies. Told clients about financial products and services. Advised clients on

a variety of investment products. Guided clients in gathering financial records from bank accounts, income taxes, life and disability insurance and

pension plans. Maintained accurate sales reports. Collaborated with financial analysts and counselors to develop integrated solutions. Used office suite

software such as Outlook, Excel, Word and PowerPoint.

Macy's, Short Hills, NJ

Sales and Service Associate

Sold various products including: Menswear, Men's Shoes, and Assessories. Recommended products to customers based on customer needs and

interests. Gave customers product samples and catalogs. Developed and managed accounts. Identified prospective customers. Worked with delivery

and merchandise personnel to ensure customer service is satisfactory. Understood product innovations in design and manufacturing. Kept up to date on

competitors' products, prices and sales. Developed and maintained business relationships with customers. Supported all companies programs and

policies. Demonstrated ability to capture and close deals. Valid drivers license.

Intl NGO rekindle Hope in Africa, New York, NY

Executive Director

Provided overall direction and leadership in a private sector organization. Determined company policy. Reported to the board of directors. Planned

operational activities. Directed operational activities at the highest level of management. Directed activities of departments concerning production, sales,

distribution, marketing, public relations, human resources and operations. Directed human resource activities such as approving HR plans and

activities, selecting directors, selecting other high -level staff, establishing departments and organizing departments. Appointed department

heads/managers. Assigned responsibilities and duties to department heads/managers. Coordinated with subordinate executives and staff managers.

Directed financial and budget activities. Prepared budgets for approval.

GFHC, Jersey City, NJ

Assistant General Manager

Directed workers in a retail setting. Led a successful sales team. Sold home goods and furniture. Managed a department. Managed a store. Purchased

merchandise from vendors. Created budgets. Performed accounting duties. Performed personnel duties such as recruitment, interviewing, hiring,

training, evaluation, discipline and job termination. Greeted and assisted customers. Responded to customer questions and complaints. Directed

workers in sales, inventory, checking cash receipts and customer service.

REMY(African Music Festival), Yaounde,

Executive Director

Provided overall direction and leadership in a public sector organization and private sector organization. Determined company policy. Reported to the

board of directors. Planned operational activities. Directed operational activities at the highest level of management. Directed activities of departments

concerning production, pricing, sales, distribution, marketing, public relations, human resources and operations. Directed human resource activities

such as approving HR plans and activities, selecting directors, selecting other high-level staff, establishing departments and organizing departments.

Appointed department heads/managers. Assigned responsibilities and duties to department heads/managers. Coordinated with subordinate executives

and staff managers. Directed financial and budget activities. Prepared budgets for approval.

1999 Strasbourg University

Bachelor of Arts (AB or BA): Project Management and Communication

Public policy,project management and marketing