Call Center Supervisor

Erin Moore *** Ashland Terrace Lexington, Kentucky 40502

**********@*****.*** 270-***-****

EDUCATION

Bachelor of Arts in Communication Complete December 2009

University of Kentucky, Lexington, KY

Departmental GPA: 3.0

PROFESSIONAL EXPERIENCE

Research Center Monitor January 2007 – Present

Preston-Osborne Research, Lexington, KY- Member of a 4 person team that is responsible for daily management of Preston-Osborne’s research call center. Primary duties include daily research preparation, training new employees and monitoring employee performance to provide appropriate feedback.

Intern August 2009-December 2009

Kentucky Children’s Hospital- Office of Development, Lexington, KY – Responsibilities include the design and implementation of Wal-mart fundraiser Casual for Kids, creation and maintenance of the Twitter page, fundraising directly benefitting Kentucky Children’s Hospital and follow up appreciation to donators.

Sales Associate June 2002 – July 2009

Marvin’s Fireworks, Rockport, IN- Responsible for opening and closing duties, morning and evening cash drawer audits, assisting customers on the sales floor, and maintaining ideal inventory levels.

Sales Associate January 2006 – August 2006

Payless Shoe Source, Lexington, KY- Responsible for assisting customers and ensuring they found the desired product, gained experience in working with a team to meet weekly sales goals, responsible for cash drawer audits and operation of primary cash register.

Sales Associate May 2004 – August 2008

TJ Maxx, Owensboro, KY- Responsible for assisting customers in their purchases, stocking merchandise, and operating cash register.

Volunteer Experience

St. Vincent De Paul, Owensboro, KY June 2007

Organized incoming donations and distributed them to the sales floor. Volunteered approximately 60 hours over three-week period.

Goodwill – Toys for Tots Program, Lexington, KY December 2007

Sorted incoming toy donations for distribution to special-needs children in the Lexington, Kentucky area. Volunteered approximately 25 hours over a two-week period.

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