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Customer Service Engineer

Franklin, NC, 28734
August 13, 2012

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Victor Randall Trine

*** ***** **** **. ********, N.C.28734

828-***-**** 828-***-**** hm


Committed to provide: timely, professional, and courteous service.

Willingness & ability to learn new technology and methods.

Skills & Expertise:

• Extensive Field Service Experience

• Certified Technician

• Management & Training

• Direct Customer Technical Support

• ATM Service/Installation/Repair

• Bank/Security/Retail Technology

• Employee Training & Orientation (12+ yrs.)

• Electrical/ Mechanical Experience (19+ yrs.)

• CCTV/Long Range Communications/ TEL

• PC Networking/Programming with HW/SW Install & Upgrade.

• ADMIN: Recordkeeping, Inventory & Supply

• Attention to Details/ Proven Track Record.

• Experienced with ALL major ATM brands.


NCR Inc.- Service Technician 2006–Present

● Top Customer Engineer (CE2)

● Lead Tech. Support Agent for Diebold & 3rd party vendor. ● Extensive Training in ATM installation/setup/ troubleshooting/repair.

Diebold Inc.- Emergency Response Technician 2002–2006

● Top Customer Service Engineer (CSE2). ● Significant experience w/ disaster repair during Katrina & several hurricane-hit areas. Managed first line maintenance team 2nd and 3rd shifts

General Industrial Manufacturing

(Patrick Industries; Damar Door Plant; Skyline Mobil Homes) 1999-2002

● Top performer in every position assigned to. ● Tapped for assistant plant manager at Patrick Ind. ● Machine Operator: industrial saws/ sanders/ glue clamps/ forklifts. ● Carpentry & Propane Refueling. ● General Plumbing. ● Bulldoser/Tractor experience. ● High/Low VAC electrical. ● Appliance installation & safety testing. ● Obtained Forklift operator License.

Premier Services- Service Tech (formerly known as Hamilton Inc.) 1995–1999

● Electrical/Mechanical Repair: Alarms, Audio/Video, etc. ● Industrial Banking Equipment: ATM’s & Pneumatic Tube Drive-Ins. ● Locksmithing: safe opening & repair.

Victor Randall Trine

329 Tater Knob Rd. Franklin, N.C.28734

828-***-**** 828-***-**** hm

Experience (cont’d):

Smoky Mountain Systems- Regional Sales & Service Technician 1994 – 1995

● Sold, Installed, Repaired, and Serviced electronic equipment for retail properties.

Schwan’s- Personal Delivery & Sales 1994

US Navy- Interior Communications (IC) Tech./PO 3rd Class 1989–1993

● Trained 3 years on U.S.S. Nimitz (CVN-68): Nuclear Supercarrier and lead warship of its class. ● Served 2 Tours in Persian Gulf. ● Participated in 3 separate Operations: Desert Storm, Desert Shield, & Desert Sweep (OSW).

Training & Certification:

• NCR ATM School: Software/Hardware, CPM, BNA, Software Installation

• Diebold ATM School: Software/Hardware, ATM Communications, IX and Opteva

• Navy “A” School: Interior Communications, Telecommunications, CCTV, Nautical Equipment, Fuel level Indicators, Two Way Communications

• Franklin High School (Franklin, NC)

• Electrical Certification for the State of FL

* References available upon request.

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