Administrative Assistant Manager

** ****** ****** • STATEN ISLAND, NY *****

PHONE 718-***-**** • E-MAIL ******@***.***

MIRTILA BAKIRI

CARRER PROFILE

Administrative Assistant with strong interpersonal and organizational skills with a keen ability to multitask a variety of challenges and responsibilities.

WORK EXPERIENCE

08/2011 – 01/30/12 The Connaught Group LTD New York, New York

Administrative Assistant

Supported CFO and the Controller.

Processed expense reports.

Scanning, copying, composing correspondence via emails and letters.

Processed Gift Cards.

Organized filing.

Ordered office supplies.

Processed travel expenses.

Provided back up support for the Receptionist.

Maintained the CFO and the Controller’s office.

08/2002 – 04/2011 GAB Robins NA INC., New York, New York

Branch Secretary

Supervised a team of four Administrative Assistants and two Billing Clerks.

Handled two Insurance company accounts in Liquidation.

I was the liaison between clients, adjusters and the NYS Liquidation Bureau.

Handled credit collection, expense payment, and indemnity payment.

Answered calls, help clients locate their claims with their inquiries.

Organized filing open, pending and close claims, as well as archiving.

Supported General Manager, Branch Manager and three Branch Supervisors.

Ordered office supplies.

Processed travel expenses.

Assisted Adjusters with day to day duties, monthly reports and indemnity payments.

Contacted Defense Attorneys on claims information.

Interviewed and hired the clerical staff.

Assisted in training.

7/2001 – 12/2001 Alitalia Airline

Accounting Representative

Handled all activities in accounts payable and receivable.

Ensured timely payments of vendor invoices.

Processed and sent purchase orders and credit memos.

Assisted on completion and maintenance of general ledgers.

I was responsible for negotiating past due accounts.

I prepared monthly reports, customer correspondence.

Filing and collection calls.

05/2000 – 06/2001 Daggart Construction Corp

New York, NY

Secretary

Handled incoming calls and greeted visitors in professional, friendly manner.

Distributed mail, reviewed correspondence.

Maintained personal records.

Handled leave of absence and attendance records.

Typed and edited correspondence, maintain contracts and other documents.

Used the Internet and other methods to research a variety of materials, draft reports.

EDUCATION

09/2000 – 03/2001 Drake Business School Staten Island, New York

Integrated Office Systems Certificate

Awards: Dean’s List, Outstanding Attendance

09/1987 – 06/1991 Tirana University Tirana, Albania

Bachelor’s Degree in Finance/Accounting

Skills and Proficiencies

MS Word.

MS Excel.

MS PowerPoint.

Lotus Notes

Concur

GMail

Written Communication.

Strong organization and analytical skills.

Excellent interpersonal skills, office etiquette and phone manners.

Interact effectively and positively with clients, vendors and others on behalf of the company.

Excellent ability to make administrative/procedural decisions and judgments.

Experience of 8 years in the field of insurance.

Knowledge of General Liability and Workers Compensation Claims.

Profound ability to prioritize the essential tasks with the proficient secretarial skills.

Complete knowledge of supplies, equipment and services ordering and inventory control.

Ability to approach new technology with interest.

Telephone Reception.

Internet Research.

60 wpm Typing Speed.

Excellent Ref

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